Collection calls and/or correspondence in a fast paced goal oriented collections department.
Providing customer service regarding collection issues, resolve client discrepancies and short payments.
Responsible for monitoring and maintaining assigned accounts- Finding and contacting debtors to arrange debt payoffs, keeping accurate records and reporting on collection activity, account adjustments, small balance write off, customer reconciliations and processing credit memos.
Accountable for reducing delinquency for assigned accounts.
Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
Must communicate & follow up effectively with sales dept. regarding customer accounts on a timely basis.
Establish, develop and maintain an effective relationship with local Business Units (Customer Service, Sales, Local Management, etc.)
Work closely with other team members to find solutions and agree on strategies to achieve goals
Ability to work assigned ad hoc projects and special reporting and deliver results on time and in budget.
Ensures adherence to company procedures and guidelines supporting internal and external control environments.