Guest Experience Director

• 5* Luxury Resort in Costa del Sol
• Experience in 5* Hotels & Resorts is a must.

One of the best Luxury 5* Hotels in Marbella, recognised internationally.

The Guest experience Director will be responsible for:

• Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
  

• Respond to guests needs and anticipate their unstated ones

• Actively listen and resolve guests' complaints

• Oversee and coordinate all arrivals and departures of special guests

• Coordinate and manage communication between guests and staff

• Promote all amenities, conveniences and programs offered

• Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to.

• Follow and enforce established policies and procedures

• Appraise team's performance and produce reports

• Examine activities logbook, assign tasks appropriately and implement control schedule daily

The opportunity to join one of the best hotels in Spain and a professional career development.

• Proven working experience as guest relations manager

• Working experience in 5* Hotels. Experience in international hotel chains will be a plus.
  


• Experience as a Front Office Manager, a part from Guest Experience, will be highly valued.
  


• Experience managing temas of more than 10 people.

• Proficiency in English, multilingualism will be considered an asset

• Excellent problem resolution skills

• Outstanding communication and active listening skills
  


• Ability to work flexible hours