Anunciado 4 de septiembre
Esta oferta no acepta candidaturas
Tipo de jornada
Completa
Tipo de contrato
De duración determinada
Salario
Salario sin especificar
Estudios mínimos
Ciclo Formativo Grado Superior
Nivel
Empleado/a
Número de vacantes
2
Número de inscritos
4
Descripción del empleo
Description:

Trust and Safety is tasked with providing our fans a safe marketplace to buy and sell event tickets. We are responsible for investigating and handling a variety of transactional risk queues, internal and external transaction referrals, user agreement adherence, abuse of policies, collections, and user risk management.

Primary Job Responsibilities

Work fraud queues for global transactions and make real time determination on validity of each order in manual review.

Contacting customers in an effort to verify activity and mitigate loss. Responsible for emails and service requests, as well as other fraud processing items on a daily basis.

Effectively identify problems and issues by performing relevant research using the appropriate tools.

Analyze account history and trends to take appropriate action on accounts.

Communicate effectively and concisely with all applicable parties in pursuit of resolution of cases in written form (when required) without spelling or grammatical errors and verbally interacting (when required) on a professional, mature level even in adverse situations.

Review customer accounts to determine the legitimacy of the account and account holder, and any associated risk.

Continually monitor cases and reports to identify trends and notify management of information gleaned from that activity.

Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and potential queue changes.

Perform related duties as assigned.

Job Requirements

Fluent in both English and Spanish.

A self starter and well organised individual capable of dealing with a start up environment.

Customer centric and a strong communicator that is comfortable contacting customers by phone and email

Basic Qualifications

Understanding or interest of ecommerce

Basic knowledge and understanding of know your customer principles and practices

Interest in music, sports or theatre events a passion for the industry that serves our fans.

- Contract: 6 months

- Day V-M

-Timetable fixed shift from 22:00-7:00

- Salary: 1375 euros/ month + plus

Requisitos mínimos
Consultar los requerimientos en la descripción de la oferta

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