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About Us

At RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows. Building on this expertise, we are now launching a new suite of GenAI and SaaS services, designed specifically for financial professionals.

With the launch of Bigdata.com we’re on an exciting journey to transform financial decision-making through cutting-edge AI and innovative data sets. Powered by RavenPack, the global leader in data analytics for financial services with over 20 years of experience and recognized as the frontrunner in the field of Alternative Data

Bigdata.com is focused on making AI truly useful for financial professionals, enabling smarter, faster, and more informed decisions. This is a unique opportunity to work on breakthrough technology used by leading financial institutions, including some of the world’s most successful hedge funds, banks, and asset managers.

Job Overview

We are seeking an entry-level Customer Support Specialist to join our Customer Success team in Marbella. This role focuses on supporting our growing base of individual customers and small businesses. If you are passionate about customer service, eager to learn, and ready to start your career in a dynamic environment, this is the perfect opportunity for you!

Responsibilities

• Customer Champion: Assist new and existing customers with their inquiries and issues, ensuring a seamless experience.
• Onboarding Guru: Conduct engaging onboarding sessions to help new customers kick-start their journey with our products.
• Product Expert: Develop an in-depth understanding of our products and services, becoming the go-to resource for our customers.
• Multitasking Pro: Excel in a fast-paced environment by efficiently prioritizing tasks, solving problems, and multitasking.
• Tech Support: Provide basic technical support and troubleshooting, turning challenges into solutions.
• Record Keeper: Document and track customer interactions and solutions meticulously.

Requirements

• Communication Whiz: Exceptional communication and customer service skills.
• Problem Solver: Strong ability to investigate and resolve customer issues creatively.
• Tech Enthusiast: Basic knowledge of technical tools and a keen willingness to learn (e.g., simple scripting or data tools).
• Team Player: Collaborative spirit with a proactive attitude.
• Educational Background: Associate degree or equivalent is required.

Desirable

• Previous experience in customer service.
• Interest in technology or data analytics.

What’s In It For You

• International Culture: Work in a diverse global environment with headquarters in Marbella, Spain, and offices in New York and London.
• Competitive Salary: We offer a fair and competitive salary for your time and effort.
• Transportation: Free company shuttle bus from Malaga, Fuengirola, la Riviera, and Estepona.
• Growth Opportunities: Continuous learning and development support to help you grow within the team.
• Innovation: We encourage innovative thinking and value your input and ideas.
• Equal Opportunity: We celebrate diversity and are committed to creating an inclusive environment for all employees.

About us
At RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows. Building on this expertise, have now launched a new suite of GenAI and SaaS services, designed specifically for financial professionals.

With the launch of Bigdata.com we’re on an exciting journey to transform financial decision-making through cutting-edge AI and innovative data sets. Powered by RavenPack, the global leader in data analytics for financial services with over 20 years of experience and recognized as the frontrunner in the field of Alternative Data

Bigdata.com is focused on making AI truly useful for financial professionals, enabling smarter, faster, and more informed decisions. This is a unique opportunity to work on breakthrough technology used by leading financial institutions, including some of the world’s most successful hedge funds, banks, and asset managers.

Job Overview:

We are seeking an experienced and strategic Senior Social Media Manager to lead our social media efforts and elevate the RavenPack and Bigdata.coms presence across multiple platforms.

As a Senior Social Media Manager, you will develop high-impact social media strategies, oversee the execution of campaigns, manage a team of social media specialists, and collaborate with various departments to ensure brand consistency.

Your goal will be to grow audience engagement, drive leads, and boost brand awareness through innovative and data-driven strategies.

The ability to communicate effectively in English, both in writing and verbally is a must. Knowledge of Spanish is not a business requirement.

European Union’s legal working status is required.

Key Reasonability's: 

Develop Social Media Strategy:

• Identify trends, opportunities, and platform innovations to ensure the brand remains competitive in the digital landscape.
• Work in collaboration with head of communications and social media lead to ensure brand voice, tone, and messaging across all social platforms is coherent

Team Leadership & Collaboration:

• Collaborate closely with Social Media Led, Head of Comms, Creative team to ensure alignment and consistency across all campaigns.

Advanced Content Creation & Campaign Execution:

• Oversee the creation of social media content on own channel-specific platforms (posts, videos, etc.)
• work in collaboration with social media lead to ensure the content calendar is up to date and followed and respond dynamically to real-time marketing opportunities.
  
• Develop innovative, channel-specific strategies for platforms such as Instagram, TikTok and X
  

Analytics & Data-Driven Decision Making:

• Set key performance indicators (KPIs) for social media initiatives and regularly analyze campaign performance using tools such as Google Analytics, Sprout Social, or HubSpot.
• Use data and insights to optimize strategies, adjust campaigns, and report ROI to leadership.
  
• Conduct competitor and audience analysis to inform content development and positioning.
  

Stakeholder Communication & Reporting:

• Collaborate with social media lead to present social media strategies, campaign results, and growth opportunities to CMO.
• Prepare assets to ensure stakeholders are kept up to date on emerging trends, campaign successes, and any challenges

Innovation & Trend Monitoring

• Stay updated on industry developments, algorithm changes, and platform features to continuously innovate in social media tactics.
• Proactively identify new opportunities for the brand to engage with audiences in creative and impactful ways.

Key Skills and Qualifications:

Experience: 5+ years of social media management experience, with at least 2 years in a senior role.

Education: Bachelor’s degree in Marketing, Communications, Digital Media, or a related field. Master’s degree is a plus.

Leadership Skills: Proven experience managing a team and leading cross-functional collaboration.

Strategic Thinking: Ability to craft long-term social media strategies with a focus on brand growth, community engagement, and business goals.

Advanced Analytics Skills: Proficiency with social media analytics tools (e.g., Sprout Social, Hootsuite, Google Analytics) and experience making data-driven decisions.

Creative Vision: Strong ability to lead content creation that is innovative, on-brand, and aligned with audience preferences.

Paid Social Expertise: In-depth knowledge of paid social media advertising (e.g., Facebook Ads, Instagram Ads, LinkedIn Ads).

Communication: Excellent verbal, written, and presentation skills, with an ability to articulate complex strategies to stakeholders.

Adaptability: Experience working in a fast-paced environment, with an ability to pivot quickly based on trends or business needs.

What We Offer:

Competitive salary and comprehensive benefits package.

Leadership role with room for professional growth.

Opportunity to work with a creative and dynamic team.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

About us

At RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows. Building on this expertise, have now launched a new suite of GenAI and SaaS services, designed specifically for financial professionals.

With the launch of Bigdata.com we’re on an exciting journey to transform financial decision-making through cutting-edge AI and innovative data sets. Powered by RavenPack, the global leader in data analytics for financial services with over 20 years of experience and recognized as the frontrunner in the field of Alternative Data

Bigdata.com is focused on making AI truly useful for financial professionals, enabling smarter, faster, and more informed decisions. This is a unique opportunity to work on breakthrough technology used by leading financial institutions, including some of the world’s most successful hedge funds, banks, and asset managers.

Job Overview:

We are looking for a data-driven, innovative and hands-on Growth Marketing Manager to lead our Digital Marketing team in developing our growth marketing efforts, focusing on driving customer acquisition, activation, retention, and revenue growth.

The person will be responsible for designing and supervising the execution of growth strategies that are scalable, experimenting with new tactics, and optimizing existing channels. You will work closely with cross-functional teams to unlock growth opportunities and develop strategies that impact business objectives. The role reports straight to the CMO.

The ability to communicate effectively in English, both in writing and verbally is a must. Knowledge of Spanish is not a business requirement.

European Union’s legal working status is required.

Key Responsibilities:

Team Leadership

• Lead a team of two highly skilled Digital Marketing Specialists, fostering a collaborative and high-performing environment while supporting their professional development.
• Define project assignments and strategic priorities for the team, overseeing and evaluating their performance.
• Provide technical guidance, mentorship, and support, ensuring team members have the tools and knowledge needed for success.
• Conduct regular one-on-one meetings with team members, documenting progress and feedback in the Performance Management Platform.
• Offer guidance in areas for improvement to support team members' career path progression.
• Participate in the recruitment process for new team members as needed, ensuring the continued growth and capability of the team.

Growth Strategy Development & Execution:

• Lead the design and execution of a comprehensive growth strategy focusing on customer acquisition, activation, retention, and revenue.
• Identify, prioritize and guide the team in pursuing growth opportunities, including new channels, partnerships, and marketing initiatives.
• Oversee the development and implementation of a testing framework for rapid experimentation (A/B tests, multi-channel campaigns) to optimize growth.

Channel Optimization & Management:

• In partnership with our Sr Social Media Manager oversee performance across digital marketing channels such as paid search (Google Ads), paid social (LinkedIn and others), email marketing, SEO, and influencer marketing.
• Monitor, analyze, and optimize key growth channels to ensure ROI and efficiency.
• Direct the development and optimization of paid advertising strategies, managing budgets, bid strategies, and creative testing.

Customer Journey Mapping & Funnel Optimization:

• Lead efforts to analyze the customer journey to identify friction points and opportunities for improvement.
• Drive the optimization of the conversion funnel from lead acquisition through to retention and referral.
• Collaborate with Product, Design, and Engineering teams to improve user experience and increase conversion rates.

Data-Driven Decision Making & Reporting:

• Use analytics tools to track, measure, and report on performance metrics such as conversion rates, LTV (Lifetime Value), CAC (Customer Acquisition Cost), churn, and ARPU (Average Revenue Per User).
• Provide insights and recommendations based on data to optimize campaigns and drive scalable growth.
• Present results, insights, and strategic recommendations to Leadership and cross-functional teams.

Experimentation & Growth Hacking:

• Foster a team culture of rapid experimentation and continuous improvement.
• Lead the team in conducting A/B tests and other growth experiments to uncover new growth levers.
• Lead initiatives for user segmentation and personalization to increase user engagement and retention.

Cross-Functional Collaboration:

• Work closely with Product, Design, Sales, and Development teams to ensure alignment between growth initiatives and Product development.
• Collaborate with Customer Success and Sales teams to ensure smooth handoffs between marketing-generated leads and sales teams.
• Partner with external agencies, influencers, or freelancers when necessary.

Retention & Referral Programs:

• Design, develop and oversee the implementation of strategies focused on increasing customer retention and lifetime value.
• Develop and optimize referral programs, loyalty programs, or other incentivization schemes to enhance organic growth.
• Ensure that retention strategies align with overall growth goals, working closely with the marketing and customer success teams

Key Skills and Qualifications:

Experience: 5+ years in growth marketing, digital marketing, or performance marketing roles with demonstrated experience in scaling products or services (SaaS).

Education: Bachelor’s degree in Marketing, Business, Economics, or a related field. A Master’s degree or MBA is a plus.

Analytical Skills: Strong proficiency in data analysis, using tools like Google Analytics, Mixpanel, HubSpot, or Tableau to make data-driven decisions.

Channel Expertise: Deep understanding of key growth channels (SEO, SEM, paid social, content marketing, email marketing, influencer marketing).

Optimization & Testing: Experience running A/B tests, multi-variant tests, and conversion optimization experiments.

Technical Skills: Familiarity with marketing automation tools (e.g., HubSpot, Marketo), CRM systems, and basic knowledge of HTML/CSS is a plus.

Growth Hacking Mindset: Strong ability to think creatively and identify unconventional ways to drive growth (growth hacking, viral loops, etc.).

Communication Skills: Strong verbal and written communication skills to collaborate effectively across teams and present data-backed recommendations.

Adaptability: Ability to work in a fast-paced environment, with the flexibility to pivot strategies quickly when needed.