Claims Director (m/f) - Claims Management & Adjusting Company (España)

• Senior profile with at least 10 years in a responsibility role of claims|International claims management and adjusting company (starting in Spain)

International claims management and adjusting company (starting in Spain)

Main Duties:

- Leading and managing the team to ensure excellent client service levels and consistent customer satisfaction

- Ensuring that all claims presented are handled in accordance with the highest professional standards and in a cost effective manner through the effective management and development of the claims team

- Assisting in developing and implementing technical standards regarding claims working practices to ensure a consistent approach to managing claims is embedded across the team

- Managing the team and ensuring their skills and resources are developed and maintained at an adequate level to meet the requirements of our clients

- To ensure the teams are fully compliant

- Review / Approval of monthly billables and avoidance of leakage

- Client Relationship Management for all clients in the territory

- Recruitment and management of all staff in the territory

- Responsibility for client contractual service level adherence

- Monthly meetings with Global Head of Claims

- Marketing trips to the UK, as and when required

- Review of and input to monthly client MI

- Oversight of local complaints or statements of dissatisfaction

- Responsibility for completion of monthly peer reviews

- Working with the Head of Claims Management and Adjusting Europe to maintain and develop future client growth

- Ensure all staff have appropriate and timely objectives agreed

- Complete all performance reviews and assessments within the annual deadline

Career development in a multinational claims services company

- At least 10 years of experience in a responsibility role in claims management or claims adjusting

- English B2 level minimum

- Academic degree (in Economics, or Engineering or similar...)

- Technical insurance claims expertise

- Knowledge of Spanish insurance market and geographical trends

- Knowledge of London insurance market

- Results oriented and commercial skills