Data Analyst - Business Analyst (Python, Java, SQL) - 8 months

• We offer an 8-month contract in Barcelona
• Advanced user of Python, SQL, or Java.

Our client is one of the Big Five companies in the American information technology industry that specialises in Internet-related services and products, which include online advertising technologies, a search engine, cloud computing, software, and hardware.

• You deliver full vendor selection and on-boarding processes, performance reviews, and progress evaluations relating to a specific project or effort that are integrated into overarching vendor management projects.


• You utilise your working knowledge of vendor management, and an understanding of process impacts and upstream/downstream processes and functions.


• You offer guidance to and share knowledge with your teammates and collaborators.


• You design solutions for diverse user identities, backgrounds, viewpoints, and cultures.


• You learn from your successes and setbacks, and pivot rapidly to new or revised approaches as needed.


• You engage in citizenship contributions at an individual level such as recruiting contributions, volunteering for erg or other community events.


• You also engage in community contributions to improve and sustain our culture and operations - making the company a better place to work.


• As a member of specialist vendor strategy & operations management role, you are responsible for creating supplier portfolio strategy for different functional areas, ensuring risk mitigation & compliance management, managing operations of the companies diverse vendors by assessing their work product and performance, monitoring success, negotiating & influencing senior vendor leadership and ensuring internal and external customer satisfaction, while maintaining a high level of accountability and achievement.


• Deliver full vendor selection processes, on-boarding processes, performance reviews, and progress evaluations relating to a specific project or effort that are integrated into overarching project, with minimal assistance.


• Plan and execute prioritized project work including selecting appropriate methods to most effectively address vendor management needs. Take initiative to develop goals for self with support from manager.


• Deliver full vendor selection processes, onboarding processes, performance reviews, and progress evaluations relating to a specific project or effort that are integrated into overarching project, with minimal assistance.


• Identify and recommend creative ways to improve on solutions to defined problems via selection of better methods/tools. Address commonly escalated issues or triage when required.

Responsibilities

Information management

Create or maintain SOPs, process maps, workflow documentation, help resources, and relevant training and certification programs.

Workforce management

Optimize the productivity of vendors through effectively forecasting labor requirements and creating and overseeing scheduling.

Service Development, Transition and Training

Build new services and capabilities to improve outcomes being delivered by vendors through novel Training & Transition methodology.

Vendor performance metrics/quality

Work closely with Quality Specialists or directly with vendors, depending on the vertical, to ensure that vendors are meeting SLAs.

Manage escalations

Define and promote a clear escalation process for product-specific queries from vendor workforce to gUP Product Vertical stakeholder team and for issues flagged by the gUP Product Vertical stakeholder team back to vendors.

Access/hardware requests

Vet and approve access requests and hardware requests from vendors and working with xWS/gBOSS to coordinate seat assignments, space needs, system deployments, etc. (or working directly with vendors in the case of VOVO set-ups).

Invoices and POs

Manage invoices and POs (including approvals where needed) for all assigned vendor engagements and ensure vendor compliance with all billing/cost processes including owning the PO structure and adding funds to POs when necessary.

Set/communicate performance trends

Ensure targets are set on a quarterly basis for all assigned vendor engagements and speak to vendor performance trends to stakeholders and leadership.

Business reviews

Deliver business reviews summarizing vendor performance and exchanging feedback on overall scaling opportunities.

Point of contact

Serve as the primary point of contact for assigned vendor engagements (e.g., answering questions from vendor partners, triaging vendor-reported issues (if applicable)) and communicating operational/process updates to vendors when necessary.

KPI performance management

Drive quality performance management through ensuring QA insights and collection from vendors, ensuring vendors deliver on all expected quality audits/reviews, and assisting vendors with pre-launch quality readiness.

• We offer an 8-month contract based in Barcelona.


• The work will be in hybrid format: 2 days off-site and 3 days on-site.


• Attractive salary package.

Knowledge & Skills

Consulting

Ability to uncover and understand stakeholder needs through dialogue in order to conduct analysis and make recommendations.

Domain-specific acumen

Ability to develop, understand, and apply domain-specific and/or technical knowledge to complete work and support organisational priorities.

Project management

Ability to manage projects involving multiple stakeholders, tight time-lines, important organisational implications, and changing circumstances. This includes defining requirements, organising, planning activities, deliverables and phases, as well as managing the time-line, resources/budget, project scope, and overall risk.

Business operations

Knowledge of business operations management for a given product, service, or domain, including understanding the broader context of generating, securing, and increasing business value and revenue outcomes, and driving efficiency and effectiveness.Business acumen

Ability to understand goals and corresponding levers to grow crucial business metrics, understanding the value that it brings to stakeholders.

Stakeholder relationship management

Ability to partner with and influence stakeholders (e.g., clients, partners, service providers), including setting service level agreements (SLAs) and performance targets by taking a consultative and data-driven approach.

Vendor Selection

Ability to apply selection process including recruitment, reviewing applications, and interviewing vendors.

On-boarding

Understanding the ways/activities through which new vendors acquire the necessary knowledge, skills, and behaviours to become effective organisational members.

End-to-end supplier management

Ability to evaluate offers. Perform operational capacity analysis, technical capability determination, and complete financial analysis.

Vendor process design and improvement

Ability to design processes to analyse, segment, and manage vendors, and continually improve processes that are developed.

Vendor performance

Knowledge of ways to measure, analyse, and manage the performance of a vendor in an effort to cut costs, alleviate risks, and drive continuous improvement.

Vendor SLA knowledge

Knowledge of the metrics by which service is measured, as well as remedies or penalties should agreed-on service levels not be achieved.