Incident Manager (Full Remote)

From Grupo Digital, we are looking for an Incident Manager

Work mode: Full remote.

Location: Madrid.

Residence and work permit in Spain is mandatory.

Salary: 35.000 - 40.000 € b/a

* Incident Manager (+3 years experience).


* Assisting in the management of IT incidents to minimise disruption to services and restore normal operations as quickly as possible.


* Receiving and documenting incident reports, prioritising, and categorising incidents according to severity and impact.


* Communicating with stakeholders and end users regarding incident status and resolution, documenting incident response procedures and best practices


* Coordinating with technical teams to diagnose and resolve incidents, escalating critical incidents to higher level support to management, analysing trends within incident data, uncovering root causes and acting upon these


* Organising and chairing Post Incident Reviews (PIRs) with a focus on 'lessons l

incident manager