Tipo de contrato
Indefinido
Salario
35.000€ - 40.000€ bruto/año
Estudios mínimos
Sin especificar
Descripción del empleo
From Grupo Digital, we are looking for an Incident Manager
Work mode: Full remote.
Location: Madrid.
Residence and work permit in Spain is mandatory.
Salary: 35.000 - 40.000 € b/a
Requisitos mínimos
* Incident Manager (+3 years experience).
* Assisting in the management of IT incidents to minimise disruption to services and restore normal operations as quickly as possible.
* Receiving and documenting incident reports, prioritising, and categorising incidents according to severity and impact.
* Communicating with stakeholders and end users regarding incident status and resolution, documenting incident response procedures and best practices
* Coordinating with technical teams to diagnose and resolve incidents, escalating critical incidents to higher level support to management, analysing trends within incident data, uncovering root causes and acting upon these
* Organising and chairing Post Incident Reviews (PIRs) with a focus on 'lessons l
Conocimientos necesarios
incident manager
