Customer Service Representative with Dutch and French

From IMAN Temporing, a company specialized in HR, we want to accompany you on your career path.



Do you speak Dutch and French? Are you interested in a full-time job located in El Vallés ? Do you have previous experience in customer service, administration or logistics? If so, then this is your chance to work in a multinational organisation with a positive working environment!



A growing industrial business is looking for new talented people to join our Customer service departments. The successful candidate for this position will need excellent communication and problem-solving skills, attention to details, ability to multi-task, flexibility and be a team player.



Your main responsibilities will be:

- Handling customers' purchasing orders, by using a mix of different technologies and processes, and ensure effective service and administrative support for the assigned customers, following compliancy regulations.

- Providing delivery commitment to customers and follow-up on order activity, to alert customer and sales team in case of discrepancies

- Inbound and outbound communication with our customers/suppliers and within the organisation

- Providing necessary shipping and quality documentation to facilitate shipments and collections of the goods

- Handling new customer and supplier requests creation, and local purchasing tasks, managing invoice creation and corrections and return of the material activities

-Escalation of customer complaints across several communication channels



What we offer you:

- A permanent full-time job of 40 hours per week

- WFH policy to be applied; after 3 months of trial period

- Schedule: 8 - 17h (1h flexibility), from Monday to Thursday. Short shift on Friday, from 8 to 15h.

- Salary: 24.000 - 28.000 €/year

- Training and internal growth opportunities

- Shuttle from FCG and RENFE to the organisation

- Higher education or bachelor's degree with administrative and/or commercial orientation or equal through experience

- Native level of Dutch and French and advanced level of English (company language)

- At least 2 years' experience in administration/customer service/logistics

- Working knowledge of MS Office packages and Oracle R12. Knowledge WorkDay, E-commerce, web-portals and EDI is an asset