50478MKP - Client operations specialist (XCEED)

This offer is part of the Talent Marketplace organized by Barcelona Activa in collaboration with BARCELONA MUSIC TECH HUB; friday 9th Mai.

The company XCEED DEV SPAIN needs to fill the 1 vacancy of: Client operations specialist

Only people who meet the requirements requested by the company will be notified. Attendance and details will be confirmed via email.

Once pre-selected, your availability will be required for the Talent Marketplace: friday 9th Mai 10am to 13am.*location to be determined

FUNCTIONS AND TASKS:

- Ops Execution: Guide clients through our platform, and support a smooth execution of their operational tasks; from event creation to performance insights.
- Internal Operations: Handle operational queries from internal teams, assist with process optimization, performance analysis, and contribute to improving internal workflows.
- Process Optimization: Identify bottlenecks and inefficiencies in internal and external operational workflows and suggest improvements.
- Product Feedback & Collaboration: Develop a solid understanding of our client's needs and pain points to aid relevant product developments and influence our roadmap.
- Stakeholder Communication: Work closely with sales team, account managers, product and other internal departments to ensure a seamless client experience.
- Training & Documentation: Support creating guides, FAQs, and best practices to aid client autonomy and drive platform adoption.

WORKING CONDITIONS:

• Indefinite full time contract


• Weekly hours: 40


• Schedule: Flexible, core hours between 10am and 16pm. You can start earlier or later.


• Annual salary: 24.000 - 30.000 €

• Professional category: Senior technicians and equivalents


• Experience: 1 - 3 years


• Computer skills: CRM, SaaS


• Languages: Spanish, English, French (mandatory)