Customer Service Representative with Dutch

Do you speak Dutch? Are you interested in a full-time job located in “El Vallés”? Do you have previous experience in customer service, administration or logistics? Then this is your chance to work in a multinational organisation with a positive working environment!

A growing industrial business is looking for new talented people to join our Customer service departments. The successful candidate for this position will need excellent communication and problem-solving skills, attention to details, ability to multi-task, flexibility and be a team player.

As a Customer Service Representative your key responsibilities will be:        

• To handle customers’ purchasing orders, by using a mix of different technologies and processes, and ensure effective service and administrative support for the assigned customers, following compliancy regulations.


• To provide delivery commitment to customers and follow-up on order activity, to alert customer and sales team in case of discrepancies


• Inbound and outbound communication with our customers/suppliers and within the organisation     


• To provide necessary shipping and quality documentation to facilitate shipments and collections of the goods


• To handle new customer and supplier requests creation, and local purchasing tasks, manage invoice creation and corrections and return of the material activities 


• To escalate customer complaints across several communication channels  

The role requires skills in communicating with many kinds of customers in a professional and considerate manner to gain and retain our existing customer base by having a positive customer service experience.  

Requirements:

• Higher education or bachelor’s degree with administrative and/or commercial orientation or equal through experience


• Native level of Dutch and advanced level of English (company language)


• At least 2 years’ experience in administration/customer service/logistics


• Working knowledge of MS Office packages and Oracle R12. Knowledge WorkDay, E-commerce, web-portals and EDI is an asset  

What we offer you:

• A permanent full-time job of 40 hours per week


• WFH policy to be applied; after 3 months of trial period


• Schedule:  8 – 17h (1h flexibility), from Monday to Thursday. Short shift on Friday, from 8 to 15h.


• Salary: 24.000 – 28.000 EURO per year


• Training and internal growth opportunities


• Shuttle from FCG and RENFE to the organisation  

If you feel like this offer fits to your professional background, feel free to join our selection process by subscribing to the offer!

Higher education or bachelor’s degree with administrative and/or commercial orientation or equal through experience

Native level of Dutch and advanced level of English (company language)

At least 2 years’ experience in administration/customer service/logistics

Working knowledge of MS Office packages and Oracle R12. Knowledge WorkDay, E-commerce, web-portals and EDI is an asset