O2C Collections Specialist (fluency in French) - PageGroup SSC

• O2C Collections Specialist (fluency in French)
• PageGroup SSC

PageGroup SSC

As member of the Cash Collection Team, for France - the main Page Group Continental Europe country:

• Contact and follow-up daily your customers by phone calls or e-mails


• Understand the whole OTC process for a better dispute management


• Understand the legal and contractual recruitment scope


• Coordinate with the Billing Teams to solve invoice related disputes


• Collaborate with the Sales Team in negotiations with customers


• Liaise with the Cash Allocation Team to follow-up customers' payments and its correct matching


• Give and keep visibility to the Sales Team on their portfolio's Collection status


• Collaboration on one-off French and European projects (reporting, training, process improvement, etc)


• Prepare the litigation file for Legal procedures


• Achieve monthly personal and team Collection targets around Bad Debt and Cash-in amounts

• Experience in a multinational environment (+50 nationalities in the SSC)


• Competitive compensation and benefits package in Barcelona, various well-being activity options

• Fluent and professional French and English


• Previous experience in the role highly desirable


• Dynamic, organized with a methodical approach


• Good negotiation and communication skills (spoken and written)


• Ability to handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes)


• Customer focus


• Ability to work under pressure to attain company objectives and Cash Collection KPIs