O2C Collections Specialist with fluent level of French

• O2C Collections Specialist with fluent level of French
• PageGroup SSC

At the heart of PageGroup's business are the thousands of people's lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world. We're proud to set the standard in the recruitment profession - our specialist service with a personal touch is how we change lives for people through creating opportunity to reach potential.

PageGroup was established in the UK in 1976. We're now a FTSE 250 organization with operations in 37 countries, providing recruitment services and career opportunities at a local regional and global level.

In Barcelona, our Shared Services Centre regroups positions to support our operations in Europe and globally.

Find out more here: https://www.pagepersonnel.es/clientprofile/pagegroup-shared-services-centre

Position Purpose:

• Improve Page Group cash flow


• Reduce and avoid Bad Debt


• Identify and solve customers' disputes

As member of the Cash Collection Team, for France - the main Page Group Continental Europe country:

• Contact and follow-up daily your customers by phone calls or e-mails


• Understand the whole OTC process for a better dispute management


• Understand the legal and contractual recruitment scope


• Coordinate with the Billing Teams to solve invoice related disputes


• Collaborate with the Sales Team in negotiations with customers


• Liaise with the Cash Allocation Team to follow-up customers' payments and its correct matching


• Give and keep visibility to the Sales Team on their portfolio's Collection status


• Collaboration on one-off French and European projects (reporting, training, process improvement, etc)


• Prepare the litigation file for Legal procedures


• Achieve monthly personal and team Collection targets around Bad Debt and Cash-in amounts

• Experience in a multinational environment (+50 nationalities in the SSC)


• Competitive compensation and benefits package in Barcelona, various well-being activity options

• Fluent and professional French and English


• Dynamic, organized with a methodical approach


• Good negotiation and communication skills (spoken and written)


• Ability to handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes)


• Customer focus


• Ability to work under pressure to attain company objectives and Cash Collection KPIs