Content Moderator with Bulgarian (Thessaloniki)

In collaboration we are working with a BPO with great employee satisfaction ratings to find Bulgarian-speaking Content Moderators.

Location: Thessaloniki, Greece

Work Model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Review content such as videos, news stories, still pictures, political ads, and social media profiles


• Score this content on areas such as age-appropriateness, level of violence, sexual content, and political transparency


• Apply a content policy to digital content and execute handling procedures with consistency


• Identify subtle differences in the meaning of digital communication and accurately enforce the client's terms of use


• Actively participate in employee assistance programs, program reporting initiatives and training to foster the well-being of you and the employee community


• Escalate through appropriate channels any changes that may impact performance or as necessary to maintain required KPIs


• Adhere to security measures, confidentiality, and other project requirements in any way related to your work

REQUIREMENTS:

• Fluent English (C1) and Bulgarian (C1), must be able to read and speak the language with an emphasis on great grammar skills


• Experience in a BPO/contact centre/content moderation is prefered


• Tolerance of sensitive content that might sometimes include: child exploitation and abuse, animal torture, gang violence, murder, hate speech and more


• A high school diploma or equivalent


• Strong interpersonal skills, verbal and written communication skills and most importantly empathy


• A high affinity and cultural awareness of political and social situation in the country/region of supported language


• Ability to pass a Criminal background check

OFFER:

• Excellent remuneration package based on experience, skills and performance


• Shifts within 24/7 hours of operation


• Relocation support


• Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment


• A dynamic and creative team with positive and friendly atmosphere


• Good work environment - the employer can show off great reviews from their employees


• Guidance and tools to reach your full potential


• Private health and life insurance
  • €85 monthly meal vouchers


• Relocation support from Athens and other regions of Greece, including islands