Customer Support Representative with Norwegian (Birkirkara)

In collaboration we are working with a leading Online Casino Gaming Company who is seeking to onboard a Customer Support Representative with Norwegian for their Malta office.

Location: Qormi, Malta (office) OR remote from anywhere in Malta

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Respond to customer inquiries via email on all topics related to the online marketplace, by maintaining a positive, empathetic, and professional attitude towards the customers


• Follow communication procedures and policies


• Evaluate and make decisions in accordance with defined policies and guidelines.

REQUIREMENTS:

• Native / fluent in Norwegian both verbal and written. Good command in English


• Flexible and able to make quick decisions in a dynamic environment


• Conscientious and reliable – commitment is one of our core values


• Eagle eyed with great attention to detail


• Empathy about people – you will be working with securing the online safety our customers and their users


• Ideally interested in marketplaces, shared economy and new technology


• Previous experience in content moderation, customer care and/or online business is a plus.

BENEFITS:

• An opportunity to make a positive impact on the digital world, by making the internet a safer place


• A stimulating and rewarding job in a fast-moving, innovative, and international tech company.


• Career opportunities within a management or expert field


• Additional vacation days


• Free fruit, tea and coffee if you prefer working in the office


• Ability to work from home when working late shifts and weekends. Night Shifts are until Midnight


• Free day transport to the office from certain areas within Malta


• Team performance bonus and working from home allowance


• Corporate discounts for gym memberships, shops and taxis


• Private Health Insurance, eye care tests, health and well-being professional support


• Refer a friend bonus scheme.


• Comprehensive training and constant feedback


• Fun events, great colleagues and a fresh, playful workplace with a variety of cultures


• Relocation packages for international applicants.