Customer Operations with German and English

• .International Automotive Company based in the North of Madrid|Customer Operations with German and English

International Automotive Company based in the North of Madrid

• Handling of Customer calls (approximately 20 calls per day)


• Calls transfer to an automatic satisfaction survey (target defined min. 50% and satisfaction of client/supplier 4,5 out of 5)


• Handling and follow up of Customer e-mails.


• Query Management originated in SC business (via email, telephone or Child Case)


• Follow-up of the queries received via phone call through a tool called Genesys (within 48 hours).


• Analysis of customer accounts in SAP and ICON systems.


• Outgoing calls for customer clarification requests.


• Service contract administration tasks such as: contract activation, adaptation, transfer, prolongation, terminations or suspensions.


• Archive of the contracts in a digital platform (SCAT).


• Printing and sending out of welcome letters to customers.


• Duties on holidays when required and approved by the TL beforehand

• 3 months hired with Page Personnel + 3 months hired with Page Personnel + Permanent contract


• Possibilities of working in a multinational company with really good international environment


• 3 days of teleworking and flexibility

• Basic level and some experience in SAP/FI


• Medium level and some experience in MS office tools, specially Excel


• High level of English and German