Tipo de jornada
Sin especificar
Tipo de contrato
Sin especificar
Salario
18€ - 20€ bruto/año
Estudios mínimos
Sin especificar
Descripción del empleo
- .International Automotive Company based in the North of Madrid|Customer Operations with German and English
International Automotive Company based in the North of Madrid
- Handling of Customer calls (approximately 20 calls per day)
- Calls transfer to an automatic satisfaction survey (target defined min. 50% and satisfaction of client/supplier 4,5 out of 5)
- Handling and follow up of Customer e-mails.
- Query Management originated in SC business (via email, telephone or Child Case)
- Follow-up of the queries received via phone call through a tool called Genesys (within 48 hours).
- Analysis of customer accounts in SAP and ICON systems.
- Outgoing calls for customer clarification requests.
- Service contract administration tasks such as: contract activation, adaptation, transfer, prolongation, terminations or suspensions.
- Archive of the contracts in a digital platform (SCAT).
- Printing and sending out of welcome letters to customers.
- Duties on holidays when required and approved by the TL beforehand
- 3 months hired with Page Personnel + 3 months hired with Page Personnel + Permanent contract
- Possibilities of working in a multinational company with really good international environment
- 3 days of teleworking and flexibility
Requisitos mínimos
- Basic level and some experience in SAP/FI
- Medium level and some experience in MS office tools, specially Excel
- High level of English and German
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