Customer Service Specialist

Who we are...

AWWG is a global fashion group that includes renowned brands such as Pepe Jeans London, Hackett, and Façonnable. Additionally, AWWG is the licensed distributor for Tommy Hilfiger and Calvin Klein in Spain and Portugal.

The project!:

The mission of the CS team is ensuring the highest quality standard for our
customers in Spain and Portugal, supporting their wholesale business through
effective and efficient processes and helping them to achieve their sales goals
and objectives.

What will the role entail?:

• Customer Master Data: Initiate and monitor new customer creations/amendments according to Sales instructions.


• Order Management: Responsible for raising Sales Orders as well as ensuring orders received via interface (sales) are correctly integrated on SAP. Monitor that orders are dispatched.


• Returns Management: Return orders for faulty or commercial reason are raised according to agreed conditions


• Invoicing: in coordination with credit department, CS team will monitor and do the follow up to pre-pay customers, releasing the orders when appropriate


• Reporting: Elaborate weekly/monthly/ad hoc reports to monitor performance in order to identify trends and deviations


• Claims management: as main point of contact for wholesale customers, CS team will collect, investigate and resolve incidences

Another information of interest:

• Great international working environment.


• Canteen and Parking for employees available.


• Corporate remote work policy regulated by corporate policy and flexible working hours.


• Flexible benefits such as ticket restaurant, health insurance with Cigna, transport ticket or nursery ticket.


• Discount on the brands of the Group.

Job competences:

• At least 1 year of experience in a similar role.


• Advanced level of English (C1).


• Good level of Excel.


• Portuguese Language is a plus

What do we expect from you?:

• Adaptability/Flexibility


• Results Orientation


• Teamwork


• Client Focus


• Communication


• Proactivity