Tipo de contrato
Indefinido
Salario
37.999€ - 44.000€ bruto/año
Estudios mínimos
Sin especificar
Descripción del empleo
From Grupo Digital, we are looking for an Incident Manager Team Lead
Work mode: Full remote.
Location: Madrid.
Residence and work permit in Spain is mandatory.
Salary: 38.000 - 44.000 € b/a
Requisitos mínimos
* Incident Manager Team Lead (+5 years experience).
* Leading a team and acting as the Senior SME for the Major Incident Management function.
* Driving the simplification and standardisation of processes & procedures
* Governing the distribution Incident communications across the IT estate.
* Providing strong leadership and direction in promoting best practices across the organisation.
* Driving a continual service improvement mentality across Operation with a focus on improving the Incident management processes
* Partnering with key stakeholders such as Infrastructure and Business engagement managers to ensure services remain stable and best in class
* Overseeing the entire incident management process to ensure timely resoluti
Conocimientos necesarios
incident manager
