Technical Support (English C1)

At Grupo Digital, we are looking for a Technical Support profile

Location: Remote (Spain-Based)

Department: Santander AT SCIB – Technical Analyst Support

Contract Type: Full-Time, Immediate Availability

Job Summary

We are seeking a skilled Technical Support Professional - Generalist to join our Santander AT SCIB team. The ideal candidate will play a key role in the maintenance and monitoring of systems, troubleshooting technical issues, and ensuring the optimal functionality of various environments. This role demands a deep understanding of system architecture, user requirements, and technical processes.

Key Responsibilities

MongoDB Administration: Design and execute queries, perform backups, and manage collections.

Process Orchestration: Update and manage daily processes using Control-M, including understanding and maintaining the job mesh.

System Maintenance: Provide OS-level, server-level, and application-level support.

Incident Management: Handle low-level incidents, analyze application logs, and relaunch processes in Control-M.

Testing & Integration: Conduct system tests, deployments, and software maintenance across all environments (testing, homologation, production).

Client Support: Assist teams such as Quants and homologation teams with technical issues and enhancements.

Collaboration: Partner effectively with technology teams and stakeholders to ensure smooth operations.

On-call Shifts: Participate in occasional guard duties and shift changes.

Work Schedule

Standard hours: 9:00 AM – 6:00 PM

Summer hours: 8:00 AM – 3:00 PMe.

Qualifications and Skills

Technical Skills

Operating Systems: Advanced knowledge of Linux and Windows.

Scripting: Proficient in Bash, PowerShell, and Python.

Control-M: Advanced expertise, including Job as Code.

Continuous Integration Tools: Experience with GitHub, Jenkins, and UrbanCode.

Database Management: Intermediate-level MongoDB.

Integration Tools: Tibco Business Work 5 (User Level).

Agile Methodology: Experience working in agile environments.

Soft Skills

Strong problem-solving abilities and analytical mindset.

High attention to detail and capacity to handle complex environments.

Excellent communication and collaboration skills.

Language Proficiency

English: Advanced (Minimum B1 level r

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