SR Underwriting Operations Assistant

• Specialist Insurance Company
• Support the Underwriting and Operations divisions

Specialist Insurance Company

Operations Support:

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  Assist with regulatory compliance and manage the distribution, storage, and archiving of significant communications from the Underwriting team and London to branch teams, ensuring timely and accurate handling of all documentation.


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  Generate and deliver both standard and ad-hoc reports, adhering to established timelines and accuracy standards.


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  Drive continuous improvements in office operations by analyzing and refining operating practices, workflows, and procedures for enhanced efficiency and cost management in the Spanish branch.


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  Input and update risk and policy data within the operational system(s) as per defined Service Level Agreements (SLAs), ensuring data integrity and completeness.

Administration:

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  Manage the preparation and distribution of key documentation such as policies, endorsements, and certificates, ensuring alignment with internal SLA and external regulatory requirements.


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  Collaborate closely with Underwriters to ensure underwriting files are complete, all outstanding items are gathered, and the proper documentation is issued accurately and on time.


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  Handle risk and policy queries by engaging with appropriate channels, ensuring timely resolution and escalation when necessary to maintain workflow integrity.

Marketing and Relationship Management:

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  Maintain strong relationships with brokers through proactive communication, ensuring accurate and timely documentation exchange and premium management.


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  Contribute to the branch's marketing and research initiatives, preparing targeted presentations and assisting in market analysis as required.


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  Represent the company in market groups, conferences, and networking events to foster strategic relationships and enhance brand visibility.

Credit Control:

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  Assist in managing and reducing aged debt, prioritizing the collection of outstanding premiums and ensuring the accurate recording of debt stages in the finance system.


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  Oversee the issuance of monthly statements to brokers, managing premium collection and addressing discrepancies in a timely manner.


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  Investigate and resolve payment issues, including coinsurance and claims-related transactions, to ensure accurate financial reconciliation and cash flow management.

Underwriting Controls:

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  Ensure Peer Reviews are completed within the established timeframe (5 working days), liaising with Underwriters and the Quality Assurance team to confirm completion and compliance.


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  Work with Underwriters to manage the Aged Debt Report, aiming to reduce outstanding premiums by coordinating with the Finance team and following up on aging items.

Career opportunity with a fixed salary + bonus + social benefits.

Experience

• 3-5 years at an insurance company or a broking house;


• Previous Lloyd's and London Market knowledge/awareness highly desirable

Skills

• Develop knowledge of the lines of business;


• Well-developed organisational skills, able to manage multiple tasks and requests


• Analytical and problem solving skills;


• Advanced numeracy


• Fluent in Spanish and English, Portuguese or Italian would be a plus;


• Excellent written and verbal communication skills.

Systems & I.T

• Advanced level MS Office skills - Excel, Word and Outlook;


• Underwriting systems.


• Proficient computer skills, ability to understand new systems;

Qualifications

• Educational background: accounting or law