Sales Order Specialist

About us

MediaMarkt is the leading omnichannel company in Spain and Europe in the distribution of consumer electronics and related services. We are part of the MediaMarktSaturn group, with over 1,000 stores in 13 countries and more than 52,000 employees.

In Spain, we have 110 stores and an online store, a Logistics Center and Service HUB in Pinto (Madrid), and the Headquarters located in El Prat de Llobregat (Barcelona).
We work every day to be our customers' first choice as a trusted omnichannel retailer, offering customized solutions in a technology-driven world.
Our success is based on the constant adaptation to new consumer trends, the wide variety of products, services, and solutions; and the unique and personalized shopping experience. All this, with a firm commitment to leave a positive legacy derived from our activity, both to society and the environment.

We'd love to have you join our team! Let's Go!

Overview

• We have recently implemented a new Transport Management system in various countries. This system enables us to optimize our transport capabilities and provide our customers with the best possible delivery options.
• The successful candidate will be responsible to execute various activities related to this Transport Management system, ensure a smooth operation, and provide analytical support.

Tasks

Delivery performance reporting and analysis (+/- 30%)

• Daily monitoring of the development of the NPS & OTIF (Online, SFSS)
• Creation and maintenance of delivery performance dashboard
• Carrier performance gaps identification & trend detection
• Potential delay management
• QBR support

Business rules setup and carrier data management (+/- 25%)

• Configuration and maintenance of zones, transit times and exceptions
• Carrier capacity management
• Carrier event mapping and maintenance

Center of Excellence & project support (+/- 25%)

• Provide support on follow-up projects with connection to the system, e.g.:
  • Connection of new carriers and warehouses
  • Testing and implementation of new services

• Act as liaison between the country operations and IT:
  • Ensure priorities are clear, understood and communicated.

• Communication, other (+/- 20%):
  • Develop professional relationships with both internal and external parties.
  • Regular touchpoints with both local and central teams to review KPIs and SLAs
  • Support leadership by identifying potential problems and working toward solutions.

Requirements

• At least 2 years of work experience in Logistics, Transport, Supply Chain or similar
• Good attention to detail and the ability to prioritize workload.
• A drive for continuous process improvements and analytics
• Displays a positive, customer, client, and team-centered approach to their work.
• Expert Microsoft Office, Excel
• Experience with SQL/BigQuery/GCP/Google Looker Studio is a plus.
• Languages:
  • High level of English, both spoken and written.
  • Other languages will be valued.

Benefits

/ A dynamic and stimulating work environment with a very dynamic team - more than 35 nationalities!

/ Flexible compensation options: restaurant, transport, medical insurance and kindergarden.

/ Time flexibility of entry and exit.

/ Remote work.

/ Cantina, coffee and fruit.

/ Gym, physio and nutritionists.

/ And more