Anunciado 8 de octubre
Tipo de jornada
Sin especificar
Tipo de contrato
Otros contratos
Salario
Salario sin especificar
Estudios mínimos
Sin especificar
Nivel
Sin determinar
Número de vacantes
1
Tags Relacionados
Descripción del empleo

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Customer Support Agent in Riga.

Work model: On-site

Location: Riga, Latvia

Employment type: full-time 

DUTIES AND RESPONSIBILITIES:


  • Handle incoming message requests from customers of a payment platform over phone, chat and email and provide resolutions

  • Record case resolutions in the contact center tool based on client communication

  • Ensure that cases are resolved within the case life cycle

  • Escalate priority issues per client specifications to the immediate lead if applicable

  • Work independently and within a team

  • Communicate well with internal and external contacts

  • Provide exemplary customer experience

  • Meet quality standards on all handled contacts

  • Follow the schedule of work days and hours, be ready to start working on time

  • Handle contacts while maintaining the targets defined for the project: response time, handle time, and resolution rate aligned with project KRAs

  • Consider any additional ad hoc tasks that may contribute to better service to the client or improvement of your KPIs

  • Attend trainings



REQUIREMENTS:


  • Upper Intermediate Dutch/Flemish (B2) and fluent in English (B1+) language, both verbal and written

  • Previous experience in an outsourced customer service environment is nice to have

  • Willingness to relocate to Riga or already residing there

  • EU citizenship or valid work permit for Latvia

  • Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy

  • Optimistic, friendly, positive, and self-motivated personality

  • Ability to work in team

  • Service-oriented profile and with a focus on problem solving

  • Ability to work shift hours/ part time (to the extent legally possible), adapting fast on change of prioritization

  • No remarks in a background check, e.g. no criminal record, and willingness to participate in such background check process during the recruitment process

OFFER:


  • Paid startup training and professional development sessions

  • Shifts within the line operating hours from Monday to Friday 10 AM - 06 PM. 40 hours a week

  • Hybrid work (performance dependant)l might be considered after initial 3 months of employment

  • Relocation support

  • A dynamic and diverse job in a pleasant and modern environment

  • Opportunities for personal and professional development

  • Team-building activities.

EMPLOYEE BENEFITS



    • Premium Medical Insurance: Enjoy comprehensive coverage for you and your family (spouse and dependents) including routine health checks, dental, vision, prescription drugs, mental health support, and much more.

    • Work from Home on Late Shifts: Option to work from home whenever you work late shift hours ending beyond 9 pm, providing you with the flexibility to manage your schedule effectively.




Departamento: Information & Technology

Inscribirme a esta oferta
Compartir esta oferta

Empleos similares

Azafata/o para evento en Alicante
Help Empleo
Alicante, Alicante
Hace 16m
AZAFATA/O ESTANCO SANT JOAN DE VILATORRADA 1783€/B
Momentum Task Force
Sant Joan de Vilatorrada, Barcelona
Hace 45m
Teleoperador/a Atención al Cliente-ESTABLE!
Servinform
Torrejón de Ardoz, Madrid
Hace 47m
Agentes de Pasaje - Aeropuerto de Madrid
Groundforce
Madrid, Madrid
Hace 47m
Teleoperador (Atención -cliente) para la firma de moda Breuninger (en Alemán - Checo o Alemán - Polaco)
GEVEKOM CUSTOMER SERVICES ESPAÑA
Sevilla, Sevilla
Hace 22h
Teleoperador (Atención -cliente) para la firma de moda Breuninger (en Alemán - Checo o Alemán - Polaco)
GEVEKOM CUSTOMER SERVICES ESPAÑA
Segovia, Segovia
Hace 22h
Más empleos en Wibit Consulting & Services (WibitCS)
Chat Customer Support Agent with German (Riga)
Wibit Consulting & Services (WibitCS)
Sin especificar, Sin especificar
Hace 3d
Quality Analyst with German (Riga)
Wibit Consulting & Services (WibitCS)
Sin especificar, Sin especificar
Hace 3d
HR Manager (Dublin)
Wibit Consulting & Services (WibitCS)
Sin especificar, Dublin
Hace 3d