Customer Support Agent with German (Lisbon)

In collaboration we are working with a leading multinational technology BPO business that is looking to recruit a Dutch-speaking Customer Support Agent for their office in Lisbon. The successful employee would be managing a social media part of a popular streaming service platform.

DUTIES AND RESPONSIBILITIES:

• Communicate with customers using various channels (telephone, email and chat)


• Ensure customer satisfaction and provide professional customer support


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow


• Identify the issue the client is facing, troubleshoot and provide the solution


• Identify when the issue should be re-assigned to another department or more senior representative


• Collaborate with other specialists to solve or properly close help tickets


• Document each action taken and categorize cases and possible bugs, so that our engineering team can address them


• Maintain and update all job-related administrative forms

REQUIREMENTS:

• Native/fluent in German, both oral and written. Fluent in English (at least B2 level)


• Experience in customer support or public relations or community management or social media management for a client is necessary


• Excellent written and verbal communication and mediation skills


• Resourceful and stress resilient personality that can adapt and remain calm in all situations


• Ability to meet tight deadlines with minimum supervision and in timely manner


• Ability to work independently, while being team player at the same time

OFFER:

• Excellent remuneration package based on experience, skills and performance


• Shifts 5 days a week covering line operating hours from Monday to Sunday 9 AM - 6 PM


• Life Insurance


• Family Plan (Spouse/legal partner and children)


• 2 month training agreement + 1 year full-time contracts with 30 days probation


• Be part of a dynamic and creative team with positive and friendly atmosphere


• Guidance and tools to reach your full potential


• Meal allowance


• Private health insurance


• Yearly performance bonus


• Relocation allowance and assistance in finding accommodation


• And many others!