Head of Operations

Are you joining the delivery revolution?

Cuyna is the Rocket that propels brands and restaurants to go further.

With our technology and kitchen equipment, we expand your business by reaching more customers in a sustainable, profitable and zero-risk way.

We were born to revolutionize food delivery. We operate the delivery business of our partner restaurants, maintaining their standards and quality, while leveraging our operational excellence and proprietary technology (cuynaOS) to ensure efficiency.

Restaurants trust us with their brands, recipes, ingredients and suppliers. Cuyna's cooks take the orders that customers place from their favorite application out of our kitchens every day and we deliver those orders to the delivery drivers that will take them to the customer's home, always guaranteeing the highest quality and consistency in the cooking.

What do we have in common?

 Phoenix. We spend time looking for the solution, not lamenting the problem. When faced with a difficulty, we are able to take action quickly, and not keep ourselves in the mire with complaints, excuses and reproaches.

Analytical Heart. We take a step back and look with perspective. We are observant, reflective, curious and constantly questioning the established.

Don't fail to plan. We focus on what adds value. We are autonomous, and able to organize, pivot and self-guide towards the objective, in a changing context with many moving parts.

Everyone must win. In our daily work, we never lose sight of the satisfaction of our customers with each order, the growth of our partners, the well-being of our neighbors, and the confidence of all the people who have placed their trust in Cuyna.

Rocket. Nothing stops us. We have a tireless ambition to go further and do our best. We go fast, we go strong, we go far.

If you feel identified... now you can be part of our team!

You will have the following objectives and functions:

• 
  PROFITABILITY: Ensure the financial and operational performance of our sites: monitor and control operating costs, ensuring they remain within the established budget. Perform financial analysis and take action to improve the profitability of the business.


• 
  BUSINESS ANALYSIS: Understand business needs and produce insightful analyses for internal teams to make the right decision based on complete and actual information. Act as an internal consultant to translate business projects into insights


• 
  CUSTOMER SERVICE: Overseeing the daily operations of the company, ensuring excellence in the service we provide to our customers, taking into account key business indicators.


• 
  LEADERSHIP: Leading the company's operational departments, ensuring that there is a good level of alignment with the strategy and business model.


• 
  CONTINUOUS IMPROVEMENT: Optimize operational processes and procedures to ensure an efficient and consistent workflow. Identify areas of improvement and seek solutions to optimize productivity and service quality.


• 
  EXPANSION: Working together with the revenue and expansion teams, coordinating specific projects related to opening new stores, launching new brands, implementing new technologies or expanding the business. Plan, allocate resources and monitor the progress of projects.

Requirements:

• Bachelor's degree in Business Administration, Finance, or a related field; Master's degree preferred.


• At least 4-6 years of experience in a similar role in a central team of a FMCG, hospitality o foodservice company.


• Experience in agile contexts, or fast growing companies.


• Experience in strategic operational efficiency projects.


• Experience in leadership and team management.


• Great capacity for analysis and synthesis.


• Efficiency, thoroughness and organization


• Experience making data models and you are a crack using excel.


• High level of English.

What we offer?

Salary based on experience.

Medical insurance subsidized at 50%.

Ambitious project and constant challenges

Be part of a young, dynamic team eager to make a difference.

Offices in the center of Madrid (Glorieta de Quevedo)

Somos #TalentoEsfuerzoHumildad, Somos Cuyna