Anunciado 5 de noviembre
Tipo de jornada
Sin especificar
Tipo de contrato
Otros contratos
Salario
Salario sin especificar
Estudios mínimos
Sin especificar
Nivel
Sin determinar
Número de vacantes
1
Tags Relacionados
Descripción del empleo

In collaboration we are working with a leading financial services company who are looking to recruit a French-speaking Retention Agent for their Limassol office.

Location: Limassol, Cyprus

Employment type: Full-time

Work model: on-site

Remuneration: Base salary + commissions.

DUTIES AND RESPONSIBILITIES:


  • Build and maintain strong, long-lasting relationships with clients by providing exceptional service and support

  • Develop and implement effective retention strategies to reduce churn and improve customer loyalty

  • Regularly monitor clients' accounts to identify potential risks, opportunities, and areas for improvement

  • Identify opportunities for upselling and cross-selling additional services or products that align with the client’s needs and goals

  • Keep clients informed about market trends, news, and economic developments relevant to their trading activities

  • Act as the primary point of contact for any client issues, providing timely and effective solutions to ensure client satisfaction

  • Prepare and present regular reports on client retention activities, outcomes, and key performance metrics to management

  • Ensure all client interactions and transactions comply with company policies, regulatory requirements, and industry standards.


REQUIREMENTS:


  • Native / fluent in French both verbal in written. Good command in English

  • Proven experience in a similar role within the FX/Forex industry or financial services

  • Strong understanding of financial markets, Forex trading, and related products

  • Excellent communication and interpersonal skills, with the ability to influence and negotiate effectively

  • A strong customer-centric approach with a focus on providing tailored solutions to meet client needs

  • Ability to analyze data, identify trends, and make informed decisions based on market insights

  • Strong problem-solving abilities with a proactive approach to addressing client concerns

  • Proficient in using CRM systems, trading platforms, and other relevant software

  • Working schedule: Monday to Friday, 09 AM - 06 PM.



BENEFITS:


  • Attractive salary package with performance-based bonuses

  • Be part of a dynamic international team with positive and friendly atmosphere

  • Opportunities for continuous professional growth and career advancement within the company


  • A dynamic and multicultural working environment in a leading Forex company

  • Regular team-building events, social activities, and company outings

  • Private medical insurance

  • Company's discount card

  • And many others!



Departamento: Sales

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