About Jumeirah & the Hotel:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Set high above Port de Sóller on the unspoilt northwest coast of the island, Jumeirah Mallorca is a secluded sanctuary near the magnificent UNESCO Heritage Serra de Tramuntana. Stylish and tranquil, and featuring a custom curated art collection, the hotel offers 121 bright and spacious sea and mountain facing rooms, featuring recently refurbished suites. The hotel hosts five restaurants ioffering panoramic vistas over the azure blue waters. Award-winning Talise Spa provides a sanctuary for guests seeking rejuvenation, featuring world-class amenities and expert therapists.
About the Role:
An opportunity has arisen for an IT Coordinator position to join our IT Department in Jumeirah Mallorca.
The main responsabilities of the role are:
- Oversee the repair, update, and maintenance of IT systems, ensuring data recovery and emergency preparedness. Manage incident and service requests, providing support to hotel staff and guests across multiple channels.
- Deploy and maintain IT equipment (e.g., PCs, laptops, iPads), manage user accounts, and provide support for applications and devices (e.g., Micros, Opera MS, Wi-Fi). Ensure backups, audit reports, and daily logs comply with hotel standards.
- Address and resolve software issues, manage enhancement requests, and recommend system upgrades. Assist with AV setups and support RMS technology in hotel rooms.
- Work with Group IT, provide regular reports to IT management, and support audits.
- Develop emergency protocols for IT system failures and ensure service delivery meets agreed-upon levels and service level agreements.
- Manage IT store inventory and supplies, provide out-of-hours technical support, and ensure proper resource availability during staff absences or vacations.
About the Benefits:
- Join a growing luxury hospitality company with exciting opportunities for training, development, and career advancement.
- Work in a unique environment in the heart of Mallorca, surrounded by beauty, luxury, and a energetic multicultural team.
- Enjoy generous F&B discounts and reduced hotel rates across our properties worldwide.
- Opportunity to participate in the Winter Relocation Program with opportunities to work at other Jumeirah properties.
- Benefit from complimentary cleaning of employee uniforms and work attire.
About you:
The ideal candidate for this position will have the following experience and qualifications:
Qualification & Experience:
- Bachelor’s degree or equivalent with a specialization in IT / ITIL or CobIT Certification.
- Microsoft Certified Professional (MCP) or equivalent professional certification.
- Previous experience on a similar position.
- Desirable Experience in the 5-star market.
Skills:
- Must possess organizational skills such as time management, team management, resource allocation, prioritization, multi-tasking.
- Creative decision making and problem-solving skills
- Build engagement through diverse teams and working collaboratively
- Good level of English and Spanish.
- Friendly, approachable, and professional.
