IT Coordinator - Jumeirah Mallorca

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Jumeirah Mallorca is located on a cliff and surrounded by pine forests looking over the fishing town of Port Soller. Its 121 spacious guestrooms and suites, all with private terrace or balcony, enjoy stunning views of the port, the Mediterranean Sea and the impressive Tramuntana mountain range; a UNESCO Heritage site. The hotel offers two restaurants, four bars, two swimming pools and a Talise Spa. The hotel is divided into eleven low-rise structures ensuring that visitors experience a truly exceptional and natural environment.

About the Role:

An opportunity has arisen for an IT Coordinator position to join our IT Department in Jumeirah Mallorca.

The main responsabilities of the role are:

• Oversee the repair, update, and maintenance of IT systems, ensuring data recovery and emergency preparedness. Manage incident and service requests, providing support to hotel staff and guests across multiple channels.


• Deploy and maintain IT equipment (e.g., PCs, laptops, iPads), manage user accounts, and provide support for applications and devices (e.g., Micros, Opera MS, Wi-Fi). Ensure backups, audit reports, and daily logs comply with hotel standards.


• Address and resolve software issues, manage enhancement requests, and recommend system upgrades. Assist with AV setups and support RMS technology in hotel rooms.


• Work with Group IT, provide regular reports to IT management, and support audits.


• Develop emergency protocols for IT system failures and ensure service delivery meets agreed-upon levels and service level agreements.


• Manage IT store inventory and supplies, provide out-of-hours technical support, and ensure proper resource availability during staff absences or vacations.

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry. This includes:

• Join a growing luxury hospitality company with exciting opportunities for training, development, and career advancement.


• Work in a unique environment in the heart of Mallorca, surrounded by beauty, luxury, and a energetic multicultural team.


• Opportunity to participate in the Winter Relocation Program with opportunities to work at other Jumeirah properties.


• Benefit from complimentary cleaning of employee uniforms and work attire.

About you:

The ideal candidate for this position will have the following experience and qualifications:

Qualification & Experience:

• Bachelor’s degree or equivalent with a specialization in IT / ITIL or CobIT Certification.


• Previous experience on a similar position.


• Good level of English and Spanish.


• Friendly, approachable, and professional.