Spa Reception Supervisor

About Jumeirah & the Hotel:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise.

Today, Jumeirah operates a world-class portfolio of 28 properties across the Middle East, Europe, Asia and Africa and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.

Set high above Port de Soller on the unspoilt northwest coast of the island, Jumeirah Mallorca is a secluded sanctuary near the magnificent UNESCO Heritage Serra de Tramuntana. Stylish and tranquil, and featuring a custom curated art collection, the hotel offers 121 bright and spacious sea and mountain facing rooms, featuring recently refurbished suites. The hotel hosts five restaurants offering panoramic views over the azure blue waters. Award-winning Talise Spa provides a sanctuary for guests seeking rejuvenation, featuring world-class amenities and expert therapists.

About the Role:

An opportunity has arisen for a Spa Recesiton Supervisor position to join our Spain Department.

The main duties and responsibilities of this role:

• Supervise the reception team, ensuring smooth daily operations and exceptional guest service.


• Oversee appointment management, handling cancellations, rescheduling, and guest inquiries.


• Ensure accurate payment processing and adherence to cash handling procedures.


• Promote and monitor sales of spa products, treatments, and special packages.


• Maintain a clean, organized reception area and coordinate with other spa departments.


• Assist with administrative tasks, including staff scheduling, reporting, and inventory control.

About the Benefits:

• Join a growing luxury hospitality company with exciting opportunities for training, development, and career advancement.


• As the Director of Finance you will be part of the executive committee.


• Work in a unique environment in the heart of Mallorca, surrounded by beauty, luxury, and a energetic multicultural team.


• Enjoy generous F&B discounts and reduced hotel rates across our properties worldwide.


• Benefit from complimentary cleaning of employee uniforms and work attire.

About you:

The ideal candidate for this position will have the following experience and qualifications:

Qualification & Experience:

• Minimum of 2 year of experience in a similar position


• Experience in the luxury industry.

Skills

• Excellent level of English; additional languages are a plus.


• Strong leadership and team management skills.


• Proficient in computer systems and Microsoft Office Suite.


• Exceptional communication skills at all levels.


• Strong organizational abilities, capable of prioritizing tasks and managing workload efficiently.


• Professional appearance with excellent presentation skills.


• Friendly, approachable, and service-oriented demeanor.