Customer Service Supervisor (French)

Do you speak French? Are you interested in a full-time job located in “El Vallés”? Do you have relevant experience in customer service and leading a team? Then this is your chance to work in a multinational organisation with a positive working environment!



Our growing industrial business is looking for new talented people to lead our Customer service departments.



As a Customer Service Supervisor your key responsibilities will be:

- To assist and work closely with the Regional manager to monitor, maintain processes and procedures with a continuous improvement mindset

- To select, hire and on/off-boarding of customer service professionals, overseeing and supervising a CSR team of 10-15 people

- To manage the day-to-day operations of the customer service team, providing supervision and technical assistance to achieve departmental and organisational goals

- KPI's for departmental performance - measure and improve

- To plan, organize, and implement all necessary trainings, documentations, and communication channels to ensure all staff members understand the business/office

- To build staffing schedules to ensure appropriate coverage of incoming order activities

- To perform annual reviews, appraisals and performance management reviews for the customer service staff

- To ensure a safe working environment, the highest level of productivity according to all the controls and compliancy regulation of the company

Requirements:

- Bachelor's degree - with administrative and/or commercial orientation preferably

- Advanced level of English (company language)

- At least 5 years' experience in a customer related function

- Excellent knowledge of MS Office, Oracle R12, FX, CRM, WorkDay, eCommerce system knowledge

What we offer you:

- A permanent full-time job of 40 hours per week.

- WFH policy to be applied; after 3 months of trial period

- Schedule: 8 - 17h (1h flexibility), from Monday to Thursday. Short shift on Friday, from 8 to 15h

- A competitive salary; in line with your experience and skills

- Training and internal growth opportunities

- Shuttle from FCG and RENFE to the organisation