Customer Service Executive con portugués

The Customer Service Representative will execute Order to Cash
Processin the Area and Countries according to Global and Regional Sales
Operations strategy.  She/he is
responsible to fulfill Customers (Retailers) service level agreements and
KPIs execution across the Area/Countries in alignment with Sales Telephone customer service + CRM registration and management.Management of customer complaints to find the root cause and lead
with the different responsible for the implementation of corrective action to
be determined.>Management of customer master data (creation, deletion, and
modification of sold to and ship to) ->Documenting area processes (e.g., return process for defective and
missing merchandise, approval matrix, reasons, claim lead times from invoice
date, claim entry in CRM, etc.) >Order Entry Support: Serve as a backup for order processing tasks >Standardizing communication channels with our internal and external
customers.>Implementation of process improvements for returns, standardizing
processes, and reporting.
En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas

Education required
University degree preferably Business Administration or related field preferred.Experience
Previous experience in customer service or related roles is highly valued