IT Helpdesk

• Career Progression
• International Envriorment

Multicultural and international company

• Provide 1st & 2nd line support and troubleshooting for company IT infrastructure.


• Onboard employees for use of company accounts and appropriate access to systems.


• Develop IT On-boarding processes and conduct intro IT calls with new starters.


• Deploy devices to end-users, assist with basic enterprise-level management configuration and troubleshooting.


• Perform incident analysis to determine the possible cause and a potential fix.


• Update assigned tickets and continuously coordinate necessary work.


• Provide follow up to the end-user on the status of the problem until resolution.


• Support the Security team with enforcing technical controls in compliance with our company standards.


• Purchase new equipment, track changes in the asset register and control access to systems.


• Provide technical expertise to company staff regarding technical issues on systems, phones and laptops.

Oportunidades de carrera y desarrollo profesional

• 2+ years of related experience in support centre or helpdesk.


• Knowledge of Microsoft Office 365.


• Knowledge of Freshdesk, Jira.


• Prior experience of Google Workspace and its Administration Console/APIs a plus.


• Relevant industry experience in provisioning SaaS solutions to end users.


• Network administration & troubleshooting.


• Basic remote troubleshooting skills and the use of remote troubleshooting applications.


• Detail-oriented and well organized.


• Ability to multitask.


• Excellent customer service skills.


• Ability to converse with stakeholders of all levels.


• High english level.