Middle Office Team Lead - PageGroup SSC

• Immediate Incorporation|Indefinite Term Contract

Are you looking for a place to work that will inspire and challenge you? A place to unleash your potential? Then the PageGroup Barcelona Shared Service Centre (SSC), with its open culture and meritocratic structure is the place for you.

At the heart of our business are the thousands of people's lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world. We're proud to set the standard in the recruitment profession - our specialist services with a personal touch is how we change lives for people through creating opportunity to unleash their potential.

Open since 2014, our Shared Services Centre in Barcelona is a core part of our business. We are a champion for diversity - and a community of experts no matter if you work in finance, HR, marketing, resourcing and talent acquisition, or business technology. In fact, the PageGroup SSC is over 40 nationalities with more than 30 languages spoken. In four years, we have grown from 30 people to beyond 400. What our employees say about us helps us take the right direction - after all, being a 'Top Employer' in 8 European countries is no easy feat.

Find out more about our SSC by clicking here.

Position Purpose:

Being based in our Barcelona Shared Services Centre, the role supports the creation and growth of a new team that will be in charge of a range of Middle Office Operations activities. The Middle office will offer Customer Service and Administrative support to our Clients, Candidates and Recruitment Consultants in the administrative process throughout the Temp journey: from recruitment to placement, from onboarding to offboarding, passing through time-sheet submission, absences management and invoicing & accounting.

The scope of our team is to support 10 countries across Continental Europe.

Throughout 2022 we continue to centralize services into the Barcelona based Middle Office team, gradually optimizing the processes to optimize the Client, Candidate & Consultant journey as well as implementing an enhanced controls environment.

Middle Office Team Lead - PageGroup SSC will be responsible for:

• Managing Team Performance (set up SMART goals and KPIs, monitor performance, support people evolution) of a team of 4 Specialists


• Identifying training and development needs and building training/coaching plan in collaboration with Training specialist


• Leading the team through the implementation of new processes, tools and best practices


• Execute Biyearly appraisal of all team members


• Manage relationships with countries: Business stakeholders & local payroll teams


• Manage relationships with back office teams in the Shared Service Centre - Credit Collections, Record to Report & Purchase to Pay


• Hands-on assistance in analysis and resolution of escalations (ad hoc), with subsequent follow through of root-cause analysis and implementation of preventive measures

Additional Responsibilities:

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  Implement a culture of ownership & customer service


• Contribute to a culture of continuous improvement to processes - this can include changing organizational models


• Implement a culture of continuous learning


• Own & execute process controls and work with Internal audit if required

Offered for Middle Office Team Lead - PageGroup SSC:

• Experience in a very multinational environment


• Competitive compensation and benefits package in Barcelona, and hybrid work schedule

Required for Middle Office Team Lead - PageGroup SSC:

• Professional English is a must


• Previous experience in a similar supervisory/managerial role


• Bachelor's degree in human resources, labor relations business administration or related field is a must


• Strong understanding of various HR processes including Spanish labor law, temporary business and interpretation of collective agreements


• Experience with Transformation/Centralization projects is a plus


• Dynamic, organized with a methodical data-driven approach


• Good negotiation and communication skills (spoken and written)


• Strong focus on Customer experience


• Ability to work under pressure to attain company objectives


• Proactive & Continuous improvement Mindset