Chat Customer Support Representative with Slovak (Cluj Napoca)

In Collaboration, We Are Hiring: Slovak-Speaking Chat Customer Support Representatives!

Join us in enhancing customer experiences as we partner with a leading Outsourcing/BPO company dedicated to providing exceptional support for an e-commerce platform. We are on the lookout for motivated Slovak-speaking Chat Customer Support Representatives to join our dynamic team in Cluj-Napoca, Romania. If you have a passion for helping customers and thrive in a fast-paced environment, this is the perfect opportunity for you!

Position: Chat Customer Support Representative (Slovak)
Location: Cluj-Napoca, Romania
Employment Type: Full-time
Remuneration: Base salary + performance bonuses

Key Responsibilities

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  Customer Communication: Engage with customers through incoming emails, tickets, and chat, addressing product-related issues effectively.


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  Order Management: Assist customers in managing their orders and ensure a seamless experience.


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  Client Retention: Foster and strengthen client relationships, contributing to exceptional customer support and satisfaction.


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  Complaint Resolution: Recognize, record, and resolve customer complaints promptly and efficiently.


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  Process Adherence: Follow established processes and procedures to ensure high-quality service delivery.


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  Database Updates: Maintain accurate records in the customer database and document all activities meticulously.


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  Reporting: Identify common issues and communicate them to the support team for further escalation and resolution.

Who You Are

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  Language Proficiency: C1 level written and verbal communication skills in Slovak; proficiency in Croatian or Slovenian is a plus.


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  English Skills: B2 level in English to ensure effective communication.


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  Education and Experience: Preferably hold a college degree or have relevant work experience in customer service.


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  Tech-Savvy: Proficient in MS Office and familiar with ticketing systems for efficient problem-solving.


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  Customer Service Excellence: Strong customer service skills with a high level of motivation and enthusiasm.


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  Self-Organized: Capable of working independently and managing tasks effectively.


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  Satisfaction Improvement: Experience in measuring and enhancing customer satisfaction and loyalty is advantageous.

What We Offer You

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  Flexible Schedule: Full-time shifts available, including a Monday-Sunday 24/7 schedule, with confirmed shifts from 9 AM - 6 PM and 3:30 PM - 11:30 PM.


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  Sign-On Bonus: Receive a €1500 sign-on bonus, paid in 11 installments.


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  Performance Bonuses: Earn up to €150 gross monthly in performance bonuses in addition to your regular salary.


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  Attractive Remuneration Package: Competitive salary with additional benefits.


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  Transportation Support: Transportation provided for day and night shifts.


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  Vacation Days: Enjoy 20 holidays per year, plus an extra day after one year of service.


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  Contract Security: Contract for an undetermined period, ensuring job stability.


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  Comprehensive Training: 5 days of paid training to equip you for success in your role.


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  Relocation Support: Six months of accommodation if needed and up to €200 reimbursement for initial travel to Romania.


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  Meal Tickets: Meal vouchers valued at 30 RON/day (approximately €150 net/month).


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  Health Coverage: Access to a private medical package for your well-being.


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  Professional Development: Opportunities for internal development and career growth.


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  Employee Discounts: Enjoy discounts with current partners and a Gympass monthly subscription.


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  Wellness Programs: Subscription to an employee assistance and well-being program to support your overall health.

If you are a passionate customer service professional fluent in Slovak and ready to make a difference, we invite you to apply! Join us in delivering exceptional customer experiences and be part of a supportive team in Cluj-Napoca!