Customer Care Specialist with German (Belgrade)

In Collaboration, We’re Hiring: German-Speaking Remote Customer Care Specialist!

We are thrilled to partner with a top-rated BPO to recruit German-speaking Customer Care Specialists to provide outstanding support for a well-known cooler manufacturing company. This fully remote role is designed for candidates residing in Serbia, offering an opportunity to join a team with a track record of excellent employee satisfaction.

Position: Customer Care Specialist with German
Location: Remote / Work-from-Home in Serbia
Employment Type: Full-time, Monday to Friday

Duties and Responsibilities

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  Customer Assistance: Deliver technical customer support via voice, chat, and email, ensuring a timely and high-quality response.


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  Exceptional Service: Strive to provide an outstanding customer experience, assisting clients with technical inquiries.


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  Detailed Documentation: Record each interaction accurately in a CRM system to maintain precise records.


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  Team Collaboration: Participate in internal team activities, share insights, and collaborate on solutions to enhance service delivery.

Requirements

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  Language Proficiency: Fluent in German (C1 or higher) and English (B2 or higher), with strong verbal and written communication skills.


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  Location: Must be a resident of Serbia and able to work legally without company-sponsored support.


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  Experience: Prior experience in customer support or technical support, especially in a help desk or IT environment.


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  Technical Skills: Familiar with external systems and PC-based software applications (e.g., Microsoft Office).


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  Independent Work Skills: Strong problem-solving abilities, adaptability, and flexibility, with a capacity to thrive in a remote work environment.

What We Offer

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  Competitive Salary: Remuneration based on experience, skills, and performance.


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  Monthly Allowance: 60 EUR allowance for work-from-home expenses.


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  Stability: An indefinite contract with regular hours (10 AM - 6 PM, Monday to Friday).


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  Positive Work Environment: A creative and dynamic team with high employee satisfaction ratings.


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  Professional Growth: Access to tools and guidance to maximize your potential.

Apply now to join a supportive remote team and contribute to customer satisfaction in the cooler manufacturing industry!