Customer Care Specialist with German (Belgrade)

In Collaboration, We’re Hiring: Remote German-Speaking Customer Care Specialist in Serbia

We are partnering with a leading BPO renowned for high employee satisfaction to recruit German-speaking Customer Care Specialists. This role is ideal for those looking to support customers of a prominent payments processor from the comfort of their home in Serbia.

Position: Customer Care Specialist with German
Location: Remote / Work-from-Home in Serbia
Employment Type: Full-time, Monday to Sunday with shifts between 9 AM and 11 PM

Duties and Responsibilities

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  Exceptional Customer Service: Provide prompt and efficient responses to customer inquiries through phone, email, and live chat, ensuring overall satisfaction.


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  Issue Resolution: Research and resolve customer issues using internal and external documentation, maintaining a high standard of service.


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  Documentation & Routing: Document all interactions according to standard operating procedures and route calls to appropriate resources when necessary.


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  Trend Analysis: Identify and communicate emerging trends in customer inquiries, providing feedback to internal teams for continuous improvement.


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  Quality Adherence: Maintain adherence to protocols, KPIs, and quality guidelines established by the client, ensuring consistent service delivery.


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  Team Collaboration: Engage with team members and supervisors to foster a positive team atmosphere and efficiently resolve customer issues.

Requirements

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  Language Proficiency: Fluent in German (both verbal and written), with strong communication skills.


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  Residency: Must reside in Serbia and have the legal ability to work without the company’s support.


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  Customer Support Experience: Familiarity with customer support software (e.g., Zendesk, Slack) and previous experience in customer or technical support, especially in a help desk role.


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  Background Check: Must be able to pass a background check.


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  Independent & Collaborative: Strong ability to work independently and as part of a remote team, with excellent problem-solving skills.


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  Adaptability: Comfortable with process changes and able to demonstrate flexibility in work practices.


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  Technical Skills: Proficient in PC-based applications and internet navigation (e.g., Microsoft Office).

What We Offer

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  Competitive Salary: Excellent remuneration package based on experience, skills, and performance.


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  Indefinite Contract: Job security with a long-term commitment.


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  Comprehensive Benefits: Private health and life insurance included.


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  Remote Work: Enjoy the flexibility of working from home in Serbia.


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  Positive Work Environment: Join a dynamic and creative team with a supportive atmosphere, backed by positive employee reviews.


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  Professional Growth: Access to guidance and tools to help you reach your full potential.

If you are ready to make a difference and deliver exceptional customer service, we encourage you to apply and become a part of our team!