Customer Care Specialist with German (Budapest)

In Collaboration, We Are Hiring Remote German-Speaking Customer Care Specialists in Hungary!

Our client, a highly-rated BPO with outstanding employee satisfaction, is looking for experienced German-speaking Customer Care Specialists to join their team remotely in Hungary. You’ll be supporting users of a top rental booking search engine, helping to resolve technical issues and enhance the customer experience.

Position: Customer Care Specialist (German)

Location: Remote in Hungary
Employment Type: Full-time

Key Responsibilities

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  Technical Customer Support: Provide timely support to users across voice, chat, and email channels.


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  Deliver Exceptional Service: Ensure every interaction is positive, professional, and meets high service standards.


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  CRM Documentation: Accurately document each customer interaction in the company’s CRM system.


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  Collaborative Teamwork: Engage in department initiatives, offer feedback, promote collaborative solutions, and support teammates.

Requirements

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  Language Skills: Proficiency in German (C1+) and English (B2+), with strong verbal and written communication abilities.


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  Residency: Must reside in Hungary and be legally eligible for employment without sponsorship.


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  Customer Support Experience: Previous experience in customer support or technical support, ideally with help desk or IT functions.


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  Technical Skills: Familiarity with external systems, PC-based internet applications, and Microsoft Office.


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  Soft Skills: Strong problem-solving, adaptability, and critical-thinking skills, with the ability to work independently and as part of a remote team.


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  Flexibility: Comfortable adapting to process and information changes as required.

What We Offer

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  Competitive Compensation: Based on experience, skills, and performance.


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  Indefinite Contract: Stable, long-term employment.


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  Shift Rotation Schedule:
  
  
  • Monday to Thursday: 08:00 - 22:00
  
  
  • Friday: 08:00 - 20:00
  
  
  • Saturday: 12:00 - 20:00
  
  
  • Sunday: 12:00 - 21:00
  
  
  • 40 hours per week
  
  
  
  


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  Positive, Friendly Work Environment: Be part of a dynamic, creative team with an exceptional culture and supportive atmosphere.


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  Growth & Development: Access to guidance, resources, and opportunities to develop your skills and reach your full potential.

If you’re an independent problem-solver with a passion for helping customers and ready to bring your skills to a team known for its positive culture, we’d love to meet you!