Customer Care Specialist with German (Novi Kneževac)

In Collaboration, We’re Hiring: Remote German-Speaking Customer Care Specialist in Serbia

We are excited to work with a highly rated BPO to recruit German-speaking Customer Care Specialists to support customers of a prominent e-commerce company. This full-time, fully remote position offers a unique opportunity to join a team known for high employee satisfaction and a positive, inclusive work culture.

Position: Customer Care Specialist with German
Location: Remote / Work-from-Home in Serbia
Employment Type: Full-time, Monday to Friday, 9 AM - 5 PM

Duties and Responsibilities

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  Customer Assistance: Provide timely, technical-based support to customers through voice, chat, and email.


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  Exceptional Service Delivery: Ensure a high standard of customer experience, addressing inquiries and resolving issues effectively.


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  Documentation: Accurately document interactions within a CRM system to maintain consistent records.


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  Team Collaboration: Actively participate in internal initiatives, share updates, provide feedback, and support colleagues to foster collaborative solutions.

Requirements

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  Language Proficiency: Fluent in German (C1 level or higher) and English (B2 or higher), with strong verbal and written communication skills.


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  Residency: Residing in Serbia, with the legal ability to work without company-sponsored support.


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  Experience: Background in Customer Support or technical support, preferably in a help desk or similar IT role.


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  Tech-Savvy: Proficient in external systems and PC-based software applications (e.g., Microsoft Office, internet).


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  Independence & Collaboration: Ability to work independently in a remote setting, with strong problem-solving skills and adaptability.

What We Offer

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  Competitive Salary: Remuneration based on experience, skills, and performance.


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  Monthly Allowance: 60 EUR Work-from-Home allowance.


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  Stability: An indefinite contract, offering a secure role with a regular weekday schedule.


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  Positive Work Environment: Join a friendly and supportive team highly rated by current employees.


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  Professional Development: Access to resources and guidance to help you excel in your role.

Apply now to be part of a remote team that values your growth, feedback, and contribution to an exceptional customer experience!