Customer Care Specialist with German (Sarajevo)

In collaboration, we are partnering with a highly-rated BPO to recruit experienced German-Speaking Customer Care Specialists for a fully remote position based in Bosnia & Herzegovina. These specialists will support the customers of an established e-commerce brand, ensuring a smooth and professional customer experience.

Position: Customer Care Specialist with German

Location: Remote/work from home in Bosnia & Herzegovina
Employment Type: Full-time

Duties and Responsibilities

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  Customer Assistance: Provide timely, technical-based customer support through voice, chat, and email.


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  Customer Experience: Deliver an outstanding experience with each customer interaction.


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  Documentation: Accurately record each customer interaction in a dedicated CRM system.


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  Team Collaboration: Engage with internal team initiatives, provide feedback, and support colleagues to promote cohesive solutions.

Requirements

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  Language Skills: Proficient in German (C1 level or higher) and English (B2 level or higher).


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  Residency: Must reside in Bosnia & Herzegovina and have legal work eligibility.


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  Experience: Background in customer support or technical support, particularly within help desk or IT functions.


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  Background Check: Willingness to complete a background check.


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  Team and Independent Work: Able to work autonomously and as part of a remote team.


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  Problem Solving: Strong analytical, problem-solving, and critical-thinking skills.


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  Adaptability: Flexible with process updates and information changes.


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  Technical Proficiency: Competent with PC-based internet and software applications (e.g., Microsoft Office).

Offer

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  Competitive Salary: Based on experience, skills, and performance.


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  Indefinite Contract: Long-term, secure employment.


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  Working Hours: Monday to Friday, 09 AM - 05 PM.


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  Positive Work Environment: Join a friendly, creative team with excellent employee satisfaction.


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  Career Development: Receive guidance and tools to reach your full potential in a supportive atmosphere.

This role is ideal for customer care professionals fluent in German and English, ready to work in a dynamic, remote team supporting a major e-commerce brand. Join a company with an outstanding reputation for employee satisfaction and career growth.