Customer Care Specialist with German (Skopje)

In Collaboration, We Are Hiring: German-Speaking Remote Customer Care Specialist!

We are excited to partner with a top-rated BPO to recruit German-speaking Customer Care Specialists for a rental booking search engine platform. Join a company renowned for employee satisfaction, offering a fully remote role for experienced customer support professionals based in North Macedonia.

Position: Customer Care Specialist (German)
Location: Remote / Work-from-Home in North Macedonia
Employment Type: Full-time, 40 hours per week with shift rotation

Duties and Responsibilities

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  Customer Assistance: Provide responsive technical assistance through voice, chat, and email.


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  Customer Experience: Ensure high levels of customer satisfaction with clear, helpful support.


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  Documentation: Log each interaction in a CRM system accurately.


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  Team Collaboration: Engage in team initiatives, contribute feedback, and support a collaborative environment.

Requirements

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  Language Skills: Proficient in German (C1 level or higher) and English (B2 or higher), both verbal and written.


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  Location: Reside in North Macedonia with legal eligibility to work.


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  Experience: Prior experience in customer support or technical support, especially help desk or IT-related roles.


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  Background Check: Able to pass a background check.


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  Skills: Excellent problem-solving, communication, and interpersonal skills; able to work autonomously and as part of a remote team.


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  Tech Savvy: Proficiency in PC-based applications (e.g., Microsoft Office) and an understanding of external systems.

What We Offer

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  Competitive Salary: Attractive package based on experience, skills, and performance.


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  Stability: Indefinite contract with scheduled shift rotation (Monday-Thursday 8 AM - 10 PM; Friday 8 AM - 8 PM; Saturday 12 PM - 8 PM; Sunday 12 PM - 9 PM).


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  Positive Culture: Join a team recognized for high employee satisfaction and a supportive atmosphere.


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  Growth Opportunities: Access to training, resources, and mentorship to help you advance in your career.

If you're an experienced German-speaking Customer Care Specialist looking to make an impact in a remote, supportive environment, apply now!