Customer Support Advisor with Dutch (Athens)

In collaboration we are working with a leading Outsourcing/BPO consultancy. They are seeking to onboard a Dutch-speaking Customer Support Advisor to join their teams in Greece to support pharmacy clients.

Location: Work from home remotely from anywhere in Greece

DUTIES AND RESPONSIBILITIES:

• Handle all incoming contacts from customers of a banking company through various channels (emails and outbound calls)


• Develop your knowledge continuously to effectively answer customer queries and resolve potential issues


• Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information


• Make sure that great levels of client service is delivered at all times and ensure a positive experience.

REQUIREMENTS:

• C2 level of Dutch/Flemish and C1 English, both oral and written


• Passionate about customers and customer service


• Problem-solving skills


• Upbeat and positive attitude


• Stable internet connection


• Ability to identify, apply and explain your product and/or service expertise with clarity

OFFER:

• Excellent remuneration package


• Private medical insurance


• Unlimited contract


• Equipment shipped to your doorstep


• Performance bonus


• Shifts Monday – Friday 09:00-21:00, 8 hours a day, on weekly rotation with colleagues


• Meal cards of 5 EUR net value per work day


• Performance bonus


• A dynamic and creative team with positive and friendly atmosphere


• Guidance and tools to reach your full potential