Join a leading multinational tech company and provide top-tier support to premium members of a global streaming platform! We’re looking for a German-speaking Customer Support Agent to help users resolve issues, provide expert assistance, and ensure a seamless customer experience.
Location: Lisbon (Santos), Portugal
Employment Type: Full-time
Salary: Competitive + benefits
Key Responsibilities:
? Assist customers via phone, email, and chat, ensuring excellent service.
? Troubleshoot and resolve technical issues efficiently.
? Provide clear solutions to customer complaints within the required timeframe.
? Collaborate with internal teams to escalate complex cases when needed.
? Keep records of interactions and document troubleshooting steps.
? Stay updated on platform features to provide accurate support.
What We’re Looking For:
? Fluent German (C2) & English (B2+).
? Strong verbal & written communication skills.
? Ability to simplify technical language for non-technical users.
? Resilient and adaptable personality, able to stay calm under pressure.
? Strong problem-solving skills and attention to detail.
? A team player with the ability to work independently.
What’s in It for You?
? Attractive salary & performance bonuses.
? Private health insurance for peace of mind.
? Meal & transportation allowances.
? Relocation support & accommodation assistance.
? Monday to Friday schedule (09 AM - 06 PM, weekly rotation).
? Be part of a dynamic & friendly team in a creative, fast-paced environment.
? Career growth opportunities with training & skill development programs.
Ready to support a world-class streaming platform? Apply today and be part of a global tech leader!
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