Customer Support Agent with Italian (Lisbon)

In collaboration we are working with a leading multinational technology BPO business which is looking to recruit an Italian-speaking Customer Support Agent for their offices in Lisbon.

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Assist creators of a video content platform using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat)


• Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits


• Use cheat sheets, guides and protocols provided during the training


• Ensure customer satisfaction and provide professional customer support


• Identify when the issue should be re-assigned to another department


• Collaborate with other agents or teams in case of more complex cases


• Document each action taken in a CRM system in detail.

REQUIREMENTS:

• Native/fluent in Italian, both oral and written. Fluent in English (at least B2 level)


• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users ?


• A resourceful and stress-resilient personality that can adapt and remain calm in all situations


• Good listening skills and ability to empathize with others


• Ability to solve issues in a timely manner


• Ability to work independently while being a team player at the same time


• Ability to cover shift rotation and be on time at the office.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance


• Be part of a dynamic and creative team with a positive and friendly atmosphere


• Guidance and tools to reach your full potential


• Meal allowance


• Private health insurance


• Yearly performance bonus


• Relocation allowance and assistance.