SOPORTE HELPDESK NIVEL1 INGLÉS C1/ HIBRIDO/ MADRID / INCORPORACIÓN INMEDIATA

• Administer user network security accounts, objects and services via Active Directory and Exchange.
  
• Respond to internal support requests via telephone, Service Desk ITSM ticketing system, Chat, email and walk-up
  
• Analyzes Service Desk activity and makes recommendations for increased organization efficiency and effectiveness.
  

• BS/BA in Computer Science or Information Technology (or equivalent) a plus.
  
• Minimum of 1-2 years’ experience in Information Technology support arenas.
  
• Minimum of 1-2 years’ experience working with Service Desk related support applications and databases, reporting tools, methodology, disaster recovery, change control processes and procedures.
  
• Strong technical hands on experience on Windows operating systems (Windows 7/8.1/10) desktops and laptops.  MCDST or MCSE definitely a plus.
  
• Strong technical hands on experience on iOS mobile devices utilizing Microsoft InTune and Office 365 products.
  
• Strong technical knowledge of Microsoft Office, Office365.
  
• Strong hands on Linux/Mac experience a strong plus.
  
• Strong technical knowledge of ServiceNow required.  Certified ServiceNow Administrator a plus.
  
• PGP Client knowledge a plus
  
• Strong knowledge of Service Desk operations, IT best practices, industry trends and customer service.
  
• Previous experience working with ITIL based ITSM Service Desk tools.
  
• Excellent written and verbal communication skills including reporting.
  
• Bilingual in English and French a plus
  

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