Technical Support Business Analyst - Automotive Sector

• Multinational Automotive Sector
• Technical Analyst SW related with Fleet Management

Multinational Company (Automotive Sector)

The Tech Support Business Analyst will provide hands-on development and configuration skills with the Sofico Miles system or similar ones such as Renthub, B1 rental, Goom Rent, Webcar rent, GS base, FleetMaster, Geotab, etc, etc.

• Support to Multiple European Countries

o Triage incidents and defects

o Solve Incidents and fix Defects

o System Changes - Small to Medium, consulting on Large

• Become a EU expert for configuration and functional capabilities of Sofico Miles or similar software (Renthub, B1 rental, Goom Rent, Webcar rent, GS base, FleetMaster, Geotab, etc), including: formula writing; scheduling; workflow; functional configuration; log interpretation; user administration; data query, extraction and upload; reporting.

• Provide 2nd level application support for functional and technical questions.


• Seek to ensure and maintain system standardisation across all countries


• Engage with IT vendor to prioritise and follow up incidents and change requests through to timely resolution.


• Continuously improve upon the business experience and identify solutions to improve efficiencies

Interesting professional opportunity

The Technical Support Business Analyst should have the following skills:

• Excellent influencing skills coupled with ability to manage internal and external relationships and stakeholders


• Strong understanding Integration technologies


• Technical skills in areas such as

o SQL / database
o Reporting

• Can write and review detailed technical solution designs


• Excellent understanding of Integration best practices


• Very strong problem solving and root cause analysis skills


• Demonstrate strong ownership of task at hand and ability to see it through from issue to identification to resolution.


• Demonstrated ability to work in an agile, fast-paced environment


• Ability to work independently, with minimal direction


• Must be Fluent in English

Desirable:

• First hand experience in application management would be considered as an asset.


• Fleet Management System experience - Miles (Sofico) or similar ones: Renthub, B1 rental, Goom Rent, Webcar rent, GS base, FleetMaster, Geotab, etc, etc.


• Fleet or financial services industry experience


• Postfix (RPN) stack-oriented language skills


• Jasper reports


• Knowledge of French , Italian, German, Spanish is a significant advantage