Video Content Moderator with German

In collaboration we are working with a leading Outsourcing/BPO company that is looking to recruit a German-speaking Video Content Moderator for their office in Porto. 

Location: Porto, Portugal

Employment type: Full-time

Remuneration: Base salary. 

DUTIES AND RESPONSIBILITIES:

• Review user reports regarding video content on a streaming platform


• Review sensitive content, sometimes involving graphic or disturbing subject matter


• Audit and update content


• Maintain broad knowledge of client products and/or services


• Make well-balanced decisions and help resolve inquiries with respect to defined policies and procedures, especially the data protection policy.

REQUIREMENTS:

• Native or Fluent in German (level C2), and C1 English level written and spoken


• 6 months of experience in a relevant field is preferred


• Ability to cover weekly shift rotation including occasional nights and weekends


• Tolerance to sensitive content in videos


• Strong computer skills


• Customer service orientation with an effective, pleasant, and professional communication style as well as patience


• Quick learning and adaptability to new processes and concepts


• Tolerance for repetitive work in a fast-paced work environment


• Analytical mindset with strong attention to detail


• Ability to work as a team member, as well as independently.

BENEFITS:

• Relocation assistance for candidates coming from abroad


• International community


• Modern office in a city center with open spaces, easy to access with public transportation


• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace


• Support from your colleagues with coaching and mentoring opportunities


• Health and Wellbeing initiatives


• Monthly meal allowance and much more!