Chat Customer Support Agent with German (Riga)

We are collaborating with a leading Outsourcing/BPO consultancy looking to onboard a Chat Customer Support Agent in Riga, Latvia. If you have strong German and English skills and enjoy providing customer support via chat and email, this is a great opportunity to join a dynamic and modern work environment.

Location: Riga, Latvia

Employment type: Full-time or Part-time (minimum 20 hours/week)

Work model: On-site

Duties and Responsibilities

No phone-related duties – handle only chat and email support

Assist customers of a payment platform by responding to inquiries and resolving issues

Record case resolutions in the contact center tool based on client communication

Ensure that cases are resolved within the defined case life cycle

Escalate priority issues when necessary

Work independently while contributing to a collaborative team

Deliver an exemplary customer experience

Meet quality standards, including response time and resolution rate

Attend training sessions to stay updated on processes and best practices

Requirements

? B2 level German (Upper-Intermediate) and B1+ level English (Fluent)

? Previous customer service experience is a plus

? Willing to relocate to Riga or already residing there

? EU citizenship or valid work permit for Latvia

? Computer literacy and minimum typing speed of 50 wpm with 90% accuracy

? Optimistic, friendly, and service-oriented mindset

? Ability to work shifts, including weekends and late hours

? Clean background check (no criminal record)

Offer

Paid training and professional development sessions

Shifts between 07:30 AM - 12:30 AM (Monday – Sunday)

Hybrid work option (after 3 months, performance-dependent)

Relocation support for candidates moving to Riga

A dynamic and diverse work environment

Career growth opportunities within the company

Team-building activities

Employee Benefits

Premium medical insurance (including dental, vision, mental health support)

Annual leave – 4 calendar weeks of paid vacation

Development opportunities with free access to 5000+ courses

Hybrid work model after meeting performance standards

Work from home for late shifts ending beyond 9 PM

Apply now and become part of an exciting international team!

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