Customer Care Specialist with German (Budapest)

In Collaboration, We Are Seeking Remote German-Speaking Customer Care Specialists in Hungary!

We’re excited to partner with a highly-rated BPO company known for exceptional employee satisfaction to find Customer Care Specialists fluent in German to support a leading financial services client. This is a full-time, remote role based in Hungary, perfect for experienced customer service professionals passionate about delivering outstanding service.

Position: Customer Care Specialist (German)

Location: Hungary (Remote)
Employment Type: Full-time

Duties and Responsibilities

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  Provide Excellent Service: Promptly address customer inquiries, efficiently resolve issues, and ensure high customer satisfaction.


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  Multichannel Support: Respond accurately to inquiries through phone, email, and live chat support channels.


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  Resource Navigation: Use internal and external resources to deliver world-class service.


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  Escalate and Prioritize: Identify and escalate unresolved issues to appropriate teams, ensuring timely handling of all inquiries.


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  Call Routing & Documentation: Route calls as needed and record all interactions following standard procedures.


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  Identify Trends: Spot and communicate emerging trends to enhance the customer experience.


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  Customer Experience Focus: Maintain professionalism in all interactions, meeting quality and satisfaction guidelines set by the client.


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  Collaborative Environment: Engage with team members and departments to resolve customer issues, share insights, and contribute to a positive team atmosphere.

Requirements

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  Language Proficiency: Advanced German (C1 level) with strong verbal and written communication skills.


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  Soft Skills: Excellent conversational abilities, clear pronunciation, and strong customer service aptitude.


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  Computer Skills: Proficiency in common PC applications.


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  Communication and Teamwork: Great interpersonal skills, flexibility, and reliability.


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  Credit Card Knowledge: Basic understanding of credit card services is an advantage.

What We Offer

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  Competitive Salary: Based on experience, skills, and performance.


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  Indefinite Contract: Secure, stable employment.


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  Comprehensive Benefits: Private health and life insurance.


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  Supportive Team: Join a creative, friendly, and dynamic team celebrated for its positive environment.


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  Development Opportunities: Access to guidance and resources to grow professionally.


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  Exceptional Work Culture: Join a company with stellar employee reviews and a focus on a collaborative, supportive workplace.

If you’re ready to bring your skills to a company that values growth, teamwork, and customer satisfaction, this opportunity could be your next great role!