In collaboration, we are thrilled to partner with a leading multinational technology company to recruit a Dutch-speaking Customer Support Agent for their Lisbon team.
Position: Customer Support Agent
Location: Lisbon, Portugal
Employment Type: Full-time
Role Overview
As a Customer Support Agent, you will be the voice of premium customer care, assisting clients who hold a premium membership with a top streaming platform. Your primary role will be to handle customer inquiries through multiple channels, such as phone, email, and chat, ensuring each interaction is seamless and enjoyable. By identifying customer needs, providing quick and efficient solutions, and re-assigning complex cases as needed, you’ll be essential in creating a superior support experience. You'll document interactions and categorize issues, collaborating with engineering teams to resolve any technical bugs.
Key Responsibilities
Requirements
Benefits
Join a dynamic, innovative team and enjoy the opportunity to make every customer experience memorable!
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