A leading Online Casino Gaming Company is looking for a Norwegian-speaking Customer Support Representative to join their team in Malta. If you are a customer-oriented professional who enjoys engaging with people and ensuring their online safety, this is your chance to join a fast-growing, innovative company!
Location: Qormi, Malta (Office) OR Remote from anywhere in Malta
Employment Type: Full-time
Remuneration: Base salary
Responsibilities:
? Customer Support & Communication
- Respond to customer inquiries via email on topics related to the online marketplace.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Follow established communication procedures and policies.
- Ensure inquiries are handled efficiently, while adhering to company guidelines.
? Decision-Making & Policy Compliance
- Evaluate customer requests and make decisions based on defined policies and guidelines.
- Contribute to maintaining a safe and trustworthy online environment.
What You Bring:
Language Skills: Native/Fluent Norwegian (C1) and Good command of English.
Skills & Personality:
Flexible & adaptable in a fast-paced, dynamic environment.
Strong attention to detail and ability to spot issues quickly.
Empathetic and customer-focused mindset.
Conscientious, reliable, and committed to delivering excellent service.
- Interest in marketplaces, shared economy, and new technology is a plus.
Experience:
Previous experience in customer support, content moderation, or online business is an advantage.
Benefits & Perks:
? Career growth opportunities in management or expert fields.
? Additional vacation days.
? Flexible work model:
- Work from home for late shifts and weekends (Night shifts end at midnight).
? Workplace perks:
Free fruit, tea, and coffee at the office.
Free transport to the office from selected areas in Malta.
? Health & Well-being:
Private Health Insurance, eye care tests, and mental health support.
? Financial incentives:
Team performance bonus and work-from-home allowance.
Corporate discounts for gyms, shops, and taxis.
Refer-a-friend bonus scheme.
? Comprehensive training & feedback.
? Fun company culture:
- Regular team events and a vibrant, multi-cultural work environment.
? Relocation package available for international applicants.
Take the next step in your career and join a top gaming company in Malta! Apply today!
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Departamento: Information & Technology
