Gaming Analyst with Danish (Birkirkara)

David Kennedy Recruitment is working with a leading Online Casino Gaming Company who is seeking to onboard Danish-speaking Gaming Analyst for their Malta office.

Location: Tal-Pietà, Malta

Employment type: Full-time, on site

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Analyze risk-scoring reports to identify potential addictive behavior and contact at-risk players via phone or email, providing support in accordance with internal policies and procedures, including additional checks, self-exclusion, and account blocking


• Monitor escalated player registrations to prevent and avoid underage gambling


• Track and assess escalated self-excluded players for risk and manage refunds for eligible players


• Review follow-up case reports on a daily, weekly, and monthly basis


• Escalate complex cases with recommendations to senior management to ensure effective player protection


• Apply a solution-focused approach to assist vulnerable players


• Recommend changes and improvements to Responsible Gaming operational activities and processes


• Collaborate with the Responsible Gaming Management team to promote Responsible Gaming awareness and deliver necessary training.

REQUIREMENTS:

• Native or fluent Danish speaker with strong English proficiency in both written and spoken forms


• Keen interest in addiction psychology and knowledge of regulatory and compliance standards


• Effective listening skills, empathy, and the ability to understand others


• Willingness to learn and improve business operations


• Positive mindset and flexibility


• Strong teamwork abilities


• Analytical thinking with excellent attention to detail


• Capability to work effectively in a fast-paced, dynamic environment


• Shifts from 9 AM to 11 PM with early/afternoon shifts Monday to Saturday, with a high possibility of Sunday shifts.

BENEFITS:

• Private health insurance
  
  


• Free breakfast and lunch


• Wellness allowance


• Birthday leave


• Company and Team building events.


• Relocation package to Malta including flight and 2 weeks of accommodation.


• And much more!