Quality Analyst with German (Budapest)

In collaboration we are working with a leading multinational technology BPO business which is looking to recruit a German-speaking Quality Analyst for their team in Budapest.

Location: Budapest, Hungary

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Conduct Transaction Quality Audits


• Provide Feedbacks and suggestions for improvement (German and English language)


• Publish Dashboards at defined intervals


• Drive Quality and process improvement initiatives


• Data Analysis – Strong Analytical skills with an ability to draw conclusions from data (Error Analysis and Root Cause)


• Analysis for process deviations, GAP Analysis & Controls


• Provide data inputs to internal stakeholders


• Stay flexible and available for ad-hoc business requirements


• Ensure Confidentiality, Availability and Integrity of Data


• Establish controls on transaction processing aiming for a Zero Defect Output


• Report and Publish Transaction Quality Metrics


• Provide coaching and feedback on QA findings


• Adhere and record maintenance to QMS Requirements


• Carry out Quality Initiatives

REQUIREMENTS:

• Strong verbal communication skills in German language (C1)


• B2 English skills


• At least 1 year of experience in a contact center


• Experience with QA


• A college or vocational school graduate or comparable work experience
  
  


• Excellent problem solving capabilities and lateral thinking skills


• Knowledge of usage of MS tools-Intermediate level


• Good Knowledge of QA Audit and Evaluation function


• Coaching and objection handling skills


• Good understanding of QA calibration


• Strong analytical skills


• Ability to handle pressure and a natural go getter


• Understanding of Tools such as Kaizen, 5Sm, 7 QC tools would be an added advantage
  
  

OFFER:

• Opportunities for growth in an international and multicultural workplace


• Morning and afternoon shifts from Monday to Friday on weekly rotation with colleagues


• Remote work model


• 40 hours per week job with morning and afternoon shifts from Monday to Sunday on weekly rotation with colleagues (no night shifts)


• Comprehensive training


• Competitive compensation in line with the market


• Cafeteria subscription valued 22000 HUF


• Private medical insurance for the employee and dependents
  
  


• Dynamic and creative team with positive and friendly atmosphere


• Guidance and tools to reach your full potential